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PlayStation Support
Search for your error code or browse the most common PS4™ error codes below.
CE-34878-0 An error occurred with the game/application.
CE-33984-7 The connection test timed out while trying to obtain your IP address.
CE-35451-8 An error has occurred when connecting to the server.
CE-35239-2 A PlayStation®4 console system software update is required to use network features.
NW-31250-1 Internal server error. An error has occurred when connecting to the server.
NP-31730-4 An error occurred while connecting to PlayStation™Network.
NW-31205-1 Network connection is unstable or too weak to reach the PlayStation™Network server.
NW-31246-6 DNS settings are invalid.
CE-35918-6 Your PlayStation®4 console can’t read the disc.
CE-36329-3 An error has occurred with system software.
NP-31928-3 Could not connect to the network.
NP-39225-1 There was a problem with the Internet connection on the PlayStation®4 console.
WS-37501-6 Internal server error. An error has occurred when connecting to the server.
WV-33917-3 An error occurred due to too many redirects.
NP-31739-3 Download of latest update file is still ongoing. You need to install this update file to use the feature.
WV-33898-1 There was a problem connecting to the server.
CE-33937-5 Cannot use the content. To use the content, purchase it from PlayStation™Store.
CE-32883-4 An internal error occurred.
CE-30005-8 Error occurred while accessing the Hard Disk Drive ("HDD") or Blu-ray / DVD Drive.
NW-31194-8 There was a problem with the Internet connection on the PlayStation®4 console.
CE-33950-0 Could not connect to the server to verify the license.
CE-38706-4 Cannot connect to the server.
NW-31291-6 Cannot connect to a Wi-Fi network. Wi-Fi signal strength may be too weak.
NW-31294-9 Connection timed out as the wireless connection experiencing instability.
NW-31297-2 Unable to connect to wireless network.
NW-31247-7 Network connection has timed out.
NP-31980-1 Session full.
NP-34924-2 Cannot check the latest update for this application. The network connection may be unstable.
CE-39984-3 PlayStation®4 console obtained an IP address but cannot connect to the Internet.
CE-42747-4 Your PlayStation®4 console’s system software is outdated.
E-8200012C Credit or debit card information is invalid.
CE-37704-1 Download has been cancelled as there is not enough space on the HDD.
SU-30645-8 Your PlayStation®4 console did not recognize the system software update file.
WV-33907-2 Could not connect to the server within the time limit. Connection may be busy or temporarily unstable.
NW-31456-9 Connection error.
NW-31253-4 A network error occurred. Response from DNS server is delayed or unstable.
NW-31201-7 Could not connect to the network.
CE-34305-5 Failed to read information from HDD
CE-32869-8 Could not start the application as the information was invalid. The database is likely to be partially corrupted.
CE-32894-6 The connection to the server has been lost. There might have been a problem in connecting to the network, or the PlayStation™Network or the server of the service provider might be temporarily busy.
CE-37700-7 The download has been cancelled as the content is not available on the PlayStation Store.
NP-36006-5 Your trophy data may be corrupted.
E-8200002E The credit card on file is not valid
NW-31374-8 Connection timed out
E-82000113 Cannot redeem the voucher code
CE-34861-2 A network error has occurred.
E-82000134 This product or content is not available for your account's country/region.
WC-34891-5 Your credit card information is invalid.
WC-40360-3 PlayStation™Store issue.
WC-40371-5 The voucher code you entered isn’t valid.
E-82000171 Credit card on file is invalid
NP-37667-9 The Share Play connection was lost because the network connection became unstable.
CE-33992-6 Internet connection test error.
NW-31295-0 Cannot connect to a Wi-Fi network. Wi-Fi signal strength may be too weak.
E-82021088 The credit card you have tried to register is already associated with your account.
NP-31736-0 The application is trying to connect to a user who has logged out.
E-82000133 The voucher code you have entered is already expired or has not become available yet.
NP-34994-9 An error has occurred in the Party application.
E-82000054 The credit card you entered is invalid.
E-82021054 The credit card you have entered is invalid.
E-8200012F The voucher code you entered is not valid.
CE-36275-3 Unable to post a comment on a broadcast.
CE-38612-0 Application data on the hard disc drive is likely to be partially corrupted.
E-82000000 Undefined application error.
NP-34957-8 Server communication error.
NP-37637-6 Install the latest System Software.
NP-34993-8 Cannot connect to the server.
CE-37732-2 The downloaded file was not installed in the system properly. It is likely that the data has been corrupted during the download process.
NP-31801-3 An error occurred while using PSN functions.
CE-38604-1 Cannot download the application as a disc version of the same title is installed.
CE-36485-6 Cannot recognise the USB storage device.
WC-40365-8 Cannot add this item to the cart. The total value of the items in your cart has reached the limit.
CE-36249-4 Cannot download this content. It has not reached the download date yet.
CE-32930-7 Downloaded data on HDD is likely to be corrupted.
CE-35413-6 The PIN code for Remote Play is incorrect.
NP-35000-8 PSN is undergoing maintenance.
NW-31254-5 A network error occurred. Response from the DNS server is delayed or unstable.
NP-37680-4 The credit card on file is invalid.
CE-33126-5 Cannot continue broadcasting. Texts or the settings associated with this channel may not be valid.
E-82000002 Cannot connect to the PSN server.
CE-32921-7 The system cannot read the disc.
CE-32951-0 Network connection problem occurred.
CE-32937-4 Failed to download data.
CE-34867-8 Other disc inserted.
NP-31735-9 Cannot play this feature because of the age restriction.
CE-38702-0 Unable to acquire information from the server. You might experience network or Internet connection issues.
WC-40378-2 You have attempted this action too many times in a short period.
E-820001F7 Could not connect to the server (HTTP 503 error).
NP-33318-8 The Share Play connection was lost because the network connection became unstable.
WC-40330-0 Timeout error.
WC-40343-4 The credit or debit card information stored on your account is invalid.
WC-40375-9 The voucher code you entered is either not yet active or has expired.
WC-40349-0 The credit card on file is not valid.
WC-40377-1 Failed to add funds to wallet using a voucher or PlayStation™Network card.
WC-40355-7 Issue adding funds to a child account.
WC-40382-7 Credit card on file is invalid.
E-80558337 PlayStation 4 cannot recognise the content properly. The registration information of the content might be incorrect.
WS-36782-6 Friend request cannot be sent.
E-82000130 The voucher code you have entered is invalid or has not become available yet.
E-82000003 An error has occurred.
CE-33319-9 Cannot upload the video/screenshot as you have reached the service limit.
CE-37857-0 PlayStation®4 console cannot recognise the USB storage.
WC-40372-6 The voucher code you have entered is invalid or has not become available yet.
WS-37504-9 PlayStation™Network service is under maintenance.
WV-33899-2 Could not connect to PlayStation™Network.
WS-37505-0 The connection between your PlayStation®4 console and the server has failed.
NW-31453-6 The connection with the server is unstable.
CE-33987-0 Your network connection timed out during the PlayStation™Network sign-in process.
WC-41705-7 The transaction requires a payment method to be completed.
CE-33986-9 Internet connection test error.
CE-32899-1 Cannot connect to the server.
WC-34731-8 Credit card information is invalid.
CE-41521-3 The Bluetooth device isn’t compatible with your PlayStation®4 console model.
SU-42481-9 The system software update has failed.
SU-30746-0 The system software update has failed.
WS-37469-9 Failed to connect to the server.
E-82000102 Issue adding funds to a child account
NP-31952-0 Network connection has timed out.
CE-30774-1 Cannot update
NP-38551-2 You may have activated a primary PS4 console too many times in a short period.
WS-43709-3 Please check the expiry date of your credit card.
NP-37602-8 An error occurred when linking accounts.
E-8210604A An error occurred with the payment.
WS-43689-0 An error occurred with the payment.
NP-32224-3 Failed to connect to PSN.
NW-31473-8 Failed to connect to the server.
NP-32470-6 Failed to connect to PSN.
NW-31175-7 There was an error connecting to the network.
NW-31204-0 There was an error connecting to the network.
NW-31251-2 There was an error connecting to the network.
NW-31308-5 There was an error connecting to the network.
NW-34345-9 There was an error connecting to the network.
SU-30625-6 Failed to update the system software.
NW-31172-4 Internet connection has been lost.
SU-34914-1 Failed to update.
CE-30785-3 USB storage device cannot be recognised in safe mode.
CE-30035-1 Please try again after a while.
CE-30022-7 An internal error has occurred.
CE-35285-3 You've been signed out as your account was used to sign in on another PlayStation®4 console.
SU-30627-8 There was an error accessing the data file.
CE-30008-1 An error occurred while launching the content.
CE-32809-2 An error occurred while launching the game.
CE-30002-5 The application data may be corrupted.
CE-30006-9 An error occurred while accessing the data.
CE-30028-3 An error occurred while reading system storage or saved data.
CE-34568-6 An error has occurred in the system.
CE-35290-9 Your PlayStation®4 console can’t read the disc.
CE-34224-5 A system error has occurred.
SU-30638-0 System software update could not be started.
NP-31971-1 Failed to connect to PSN.
NP-31975-5 Failed to connect to PlayStation™ Network.
CE-32958-7 The data may be corrupted.
NW-31229-7 There was an error connecting to the network.
CE-33383-0 There was a problem connecting to the network.
NP-37665-7 Application error.
NP-32167-9 There was an error connecting to the server.
CE-30905-7 Connection process with Bluetooth device cannot be started.
CE-30012-6 An internal error has occurred.
NP-32370-5 This user is already registered.
CE-30003-6 There was a problem with the network connection.
CE-30088-9 An error occurred when starting the game.
CE-30993-4 An error occurred during the Bluetooth connection.
CE-32539-2 Failed to read the data.
CE-33415-6 An error has occurred.
CE-33678-7 You are not entitled to the additional content.
CE-34703-7 Your PlayStation®4 console isn’t activated.
WS-37397-9 Could not connect to the server.
NP-40833-8 There was an error connecting to the server.
SU-41350-3 The update file cannot be recognised.
WC-36551-0 A server communication error has occurred.
CE-32928-4 The download has been cancelled.
NP-34388-6 Failed to register an account.
CE-33108-5 An error occurred while reading data.
CE-30001-4 An error has occurred.
CE-35486-6 The PS4™ console can't read the disc. The disc format may be unsupported, or the disc may be corrupted.
CE-30784-2 PlayStation®4 console failed to detect USB device
CE-33096-1 This error can occur when there is a problem uploading data.
CE-33103-0 Cannot be shared to social networking services.
CE-33384-1 There was a problem with the network connection.
NP-32062-3 Data on the console may be corrupted.
CE-32889-0 An error occurred in game or application.
CE-34788-0 This update file cannot be used.
E-82000028 The credit or debit card information stored on your account is invalid.
CE-34335-8 No Hard Disk Drive detected in your PlayStation®4 console.
CE-33116-4 An error has occurred in the system.
CE-33676-5 The item is corrupted, or cannot be detected by the system.
WC-40383-8 Could not connect to the server (HTTP 503 error).
CE-33945-4 Server connection has failed.
CE-35489-9 Invalid region
CE-35406-8 The PlayStation®Vita could not be linked to the PlayStation®4 console for Remote Play as the accounts on the systems are not the same.
CE-33991-5 Could not connect to the network.
CE-35287-5 Cannot connect to the server
SU-35931-1 System software update data is partially corrupted.
NP-38496-0 Share Play can't be started because your upload speed is lower than 2Mbps.
CE-36244-9 The Download has been suspended. Downloaded content is likely corrupted.
SU-30696-4 Failed to update the System Software. The update file may be corrupted.
WS-37337-3 Your account has been temporarily suspended.
WS-37368-7 Your account has been suspended.
CE-35340-5 This service may be under maintenance. Please wait a short while before attempting to access the service again.
WS-37313-7 There was an error when linking your YouTube account to PlayStation™Network.
NP-37668-0 Share Play isn't available due to the network connection quality.
CE-35327-0 Unable to connect to the server.
NP-38497-1 Share Play is experiencing network issues. This may be caused by your network speed.
WS-36812-0 Unable to join a party.
E-82000168 Can't connect to PlayStation™Network.
CE-34544-0 The information required to start the application can't be found.
CE-34632-8 Content unavailable
E-82000050 The address on file may be invalid, or an unexpected server error may have occurred.
E-8200002A Credit or debit card information is invalid
WC-40345-6 Credit or debit card information is invalid
E-82000138 Failed to add funds to wallet using a voucher or PlayStation™Network card.
CE-33191-7 Please insert the correct disc into the PlayStation®4 console.
SU-42118-6 There was an issue when updating your PlayStation®4 console system software.
WS-43701-5 There aren't enough funds in your wallet for the purchase.
WC-34737-4 Please check that the information for your registered payment method is correct.
WS-45479-9 This voucher code has already been redeemed.
CE-41902-6 The connected USB storage device isn't compatible with your PlayStation®4 console.
SU-41333-4 There was an issue when updating your PlayStation®4 console system software.
WS-37338-4 There was an issue when accessing PlayStation™Network (PSN).
NP-31866-4 There was an issue with saved data in online storage.
WS-44949-0 This action has been temporarily restricted.
WS-44369-6 PlayStation™Network may be undergoing maintenance.
CE-42288-4 An error occurred while connecting to PlayStation™Network (PSN).
NP-41772-1 An error occurred while activating a primary PlayStation®4 console.
NP-46042-6 Some of the information entered was incorrect.
CE-36420-5 An error occurred during the Bluetooth connection with your PS4 console.
WS-45487-8 This voucher code has already been redeemed.
CE-46062-8 An error occurred in the application.
CE-38605-2 A content download failed on your PlayStation®4 console.
WC-34736-3 Please check that the information for your registered payment method is correct.
SU-30677-3 Failed to update the PlayStation®4 console system software.
NP-37521-8 An error occurred when connecting to the server on your PlayStation®4 console.
CE-36418-2 This Bluetooth device is not supported.
WS-45480-1 The voucher code you entered isn't valid, as the country/region on PlayStation™Network doesn’t match the country/region of the code number.
E-8222D405 You’re unable to send a friend request.
WS-46332-8 Your PlayStation®Plus content isn’t downloading.
NP-34958-9 The PlayStation®4 console game you’re trying to play is padlocked.
CE-34679-9 Your PlayStation®4 console couldn’t download the game, as an identical file is already saved on your console.
WS-38495-9 An error occurred while signing in to Sony Pictures Core on your PlayStation®4 console.
CE-34697-9 There may be an issue with your Hard Disc Drive (HDD).
CE-34719-4 Your account for PlayStation™Network is having issues synchronising with your social media account.
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