Website Terms of Use


1.       Who we are

1.1     This website is operated by Sony Interactive Entertainment Europe Limited of 10 Great Marlborough Street, London W1F 7LP, United Kingdom, registered in England and Wales under company number 03277793 (“SIEE”).  

2.       By using this site, you accept these Terms of Use

2.1     These Terms of Use tell you the rules for using our site.  By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site. We recommend that you print a copy of these Terms of Use for future reference.

2.2     We amend these Terms of Use from time to time. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time.

2.3     If you breach these Terms of Use, without prejudice to our other rights and remedies, we may take action against your account for PlayStation Network (“PSN”) (if you have one), including banning your account, particularly if we perceive a threat to our reputation, network or our consumers.

3.       Account for PSN and purchases made from our site

3.1     If you sign in to your account for PSN on the site, the PSN Terms of Service, which govern your use of that account, will apply to you in addition to these Terms of Use.

3.2     Any purchase made on our site is made from Sony Interactive Entertainment Network Europe Limited (registered in England and Wales under company number 06020283) (“SIENE”), not SIEE (unless otherwise made clear at the point of purchase). The PSN Terms of Service and any product specific terms shown to you at the point of purchase will apply to purchases made from SIENE on our site.

4.       Children

4.1     Some content available via our site may not be appropriate for children under a certain age. In some cases, ratings will be displayed to indicate the suitability of content or access may be restricted to certain age groups. Parents and guardians should supervise their children’s access to our website and in particular, their use of any community areas.

5.       Intellectual Property

5.1     All intellectual property rights in the site and content available on our site belong to SIEE or our licensors.  Much of the content is protected by copyright, trade mark and other laws.  Unless otherwise stated, content may be copied only for your personal use.  Content should not be modified, performed, published, transferred to anyone else or used for any commercial purpose. 

5.2     Except to the extent permitted by applicable local law, you must not disassemble, de-compile, reverse engineer or otherwise break or attempt to break encryption protecting the content.

6.       Content You Create and Share

6.1     You are entirely responsible for any text, video, audio, images, photographs, information and other materials or content (i) created by you or others on our site and/or (ii) shared by you or others via our site (“User Generated Content” or “UGC”). UGC on our site has not been verified or approved by us. Any views expressed by other users on our site do not represent our views or values.

6.2     You own your UGC. However, you must not commercially exploit it without consent. You need consent from us and, where relevant, anyone else who has intellectual property rights in the UGC (for example, the publisher of a game). This is because the way you make and share your UGC means your UGC may be bound up with intellectual property belonging to us and others. 

6.3     When you share your UGC:

6.3.1    We may make it visible across our sites and the sites of our affiliated companies.

6.3.2    We or our affiliated companies may make it visible in other places like the PlayStation Network.

6.3.3    We and our affiliated companies may alter your UGC for various reasons, including to add your Online ID (or your real name if you choose to use it) so others know it is yours, to ensure it displays well on various devices and so on.

6.3.4    Others can interact with it and do things to it like comment on it, alter it, delete it or reshare it.

6.3.5.    We and our affiliated companies may:    license, sell and otherwise commercially exploit your UGC (for example, selling subscriptions to access your UGC alone or in combination with other UGC);    receive advertising revenue in connection with UGC;   use your UGC in the promotion of products and services; and   alter or delete your UGC where necessary to comply with the law or exercise our rights under these Terms of Use.

6.4.    We do not pay you for using your UGC as described in this clause 6.

6.5.    By sharing UGC you are telling us you have all rights necessary to such UGC and to grant the rights set out in this clause 6.

7.       Code of Conduct

7.1     You must follow our PSN Code of Conduct in all dealings with us and other users. When using this site, you should:

√ Be inclusive.

The site is for everyone, regardless of gender identity, sexual orientation, race, ethnicity, nationality, colour, immigration status, social and economic class, educational level, size, family status, political belief, religion, and mental and physical ability or any other attribute that people use to label others or divide communities.

☒ Do not use or promote hate speech.

☒ Do not threaten, harm, or alarm anyone.

☒ Do not bully, harass or stalk anyone.

√ Be sensible. Obey the law.

☒ Do not be vulgar or offensive.

☒ Do not encourage anyone to hurt themselves or someone else.

☒ Do not threaten, condone, perform or promote any illegal acts.

☒ Do not impersonate anyone else.

☒ Do not infringe anyone’s privacy or defame them.

☒ Do not infringe anyone’s intellectual property.

√ Be patient and considerate. Be kind.

Remember you were new once too. You can help make someone’s early gaming and community experiences good ones.

√ Be respectful.

We know you can’t all agree, all the time. Disagree respectfully or walk away.

√ Be a team player.

Help each other out. If you find a vulnerability in the site, the PSN or a product, tell us so we can fix it, keeping you, others and our company safer.

☒ Do not be disruptive.

☒ Do not cheat.

☒ Do not use any bugs, glitches, vulnerabilities or unintentional mechanics in the site, products or the PSN to get an advantage.

☒ Do not share, buy, sell, rent, sub-licence, trade, transfer, phish for or harvest any accounts or account details or other credentials.

☒ Do not spam anyone.

☒ Do not forward recommendations or offers to your contacts without their permission.

☒ Do not use the site, the PSN or any products for, or associate them with, any commercial activity.

☒ Do not do anything to bring the PSN or PlayStation into disrepute.

√ Be Discreet. Keep it decent.

Things you say and do online affect other people and have real world consequences. Think before you post anything online. Beware that information you put online can spread and may be seen by people you didn’t expect would see it.

☒ Do not reveal personal information about other people or yourself. It makes you and them more vulnerable. Personal information includes phone numbers, email addresses, and real-world addresses like your home, school or temporary location.

☒ Do not share erotic or pornographic imagery.

☒ Do not share any image of another person without their consent.

√ Help us ensure PlayStation is the best place to play.

Always use common sense and good manners. If you see someone else misbehaving:

Report them to us using our contextual grief reporting tools. If you use the most proximate grief reporting tool, when you submit the report, you can send us applicable evidence to help us assess your report.  Of course, this means other people can grief report - you and your content too. For more information on grief reporting please visit

If you engage with them, stay calm and respectful. Lead by example and don’t breach these Terms yourself.

√ Follow any specific Rules for each product.

8.       Availability

8.1     We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We reserve the right to change, suspend or withdraw content from our site, to suspend your access to our site, or to discontinue the site or site feature at any time without notice.

8.2     You must not damage, interfere with or disrupt access to our site or its content, nor do anything that may impair functionality or interfere with another person’s access to our site or its content.  You must not use the site or its content in any way that is unlawful or damaging to SIEE, our affiliated companies or any other person.

9.       Links to other sites

9.1     We have not approved or checked any third party sites linked to our sites and we are not responsible or liable in any way for their content. Your use of third party sites will be subject to the terms and conditions of those sites.

10.     Your rights and our liability

10.1. As a consumer, you may have rights under applicable local laws that cannot be excluded, limited or changed. Those rights take priority over anything in these Terms of Use, including in this clause 10.

10.2. If you are a consumer, these Terms do not:

10.2.1. affect any statutory guarantees or warranties you have as a consumer under local applicable laws (such as your rights if products are faulty);

10.2.2. exclude or limit our liability in any way for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

10.2.3. exclude or limit our liability in any way for fraud or fraudulent misrepresentation; or

10.2.4. exclude or limit our liability in any way unless we are allowed to do so under your applicable local laws.

10.3. If you are a consumer, subject to clauses 10.1 and 10.2, our liability to you is limited to £100 (or local currency equivalent).

10.4. To the extent you are using our site other than as a consumer:

10.4.1   we do not limit our liability for: (i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (ii) our fraud or fraudulent misrepresentation; (iii) any liability that cannot be limited or excluded under applicable local laws.

10.4.2   subject to clause 10.4.1, we accept no liability for (i) loss of profit; (ii) loss of sales or business; (ii) loss of agreements or contracts; (iii) loss of anticipated savings; (iv) loss of or corruption of software; (v) data or information; (vi) loss of or damage to goodwill; and (vii) any indirect or consequential loss.

10.4.3   subject to clause 10.4.1, our total liability to you under or in connection with these Terms of Use, whether in contract, tort (including negligence), breach of statutory duty or otherwise will not be more than £100 (or local currency equivalent).

10.5.  As mentioned in clause 3.2 above, the  PSN Terms of Service apply to purchases made on this site. As such, the limitations and exclusions of liability set out in the PSN Terms of Service (and not those set out in this clause 10) will apply to any liability arising as a result of the supply of products to you on this site.

11. Governing law, jurisdiction and third party rights

11.1. If you are using the site as a consumer:

11.1.1   these Terms of Use, any contracts formed in accordance with them and any disputes we may have in connection with them will be governed by and determined according to the laws of England and Wales but you will have the additional protection of the mandatory laws of the country in which you live. The mandatory laws of the country in which you live take priority over the laws of England and Wales.

11.1.2   we can enforce these Terms of Use in a court of the country in which you live.

11.1.3   you can enforce these Terms of Use in a court in the country in which you live, or where our company is registered. 

11.2. To the extent you are using the site other than as a consumer:

11.2.1. these Terms of Use, any contracts formed in accordance with them and any disputes we may have in connection with them will be governed by and determined according to the laws of England and Wales; and

11.2.2. the courts of England and Wales will have exclusive jurisdiction.