Select a category from below:
Getting started with your PlayStation®5 console
Find out how to set up your PS5™ for the first time, update the system software and connect to PlayStation™Network (PSN).
Having trouble connecting?
Our Fix & Connect tool can help to resolve connection issues.
Setting up your PlayStation®4 console
Learn how to set up your PS4™ console for the first time, update the system software and connect to PlayStation™Network.
Sign in and manage your account.
How to change your PlayStation sign-in ID
Change or recover your sign-in ID (email address) on PlayStation™Network (PSN).
Having trouble signing in?
Try our Fix & Connect tool to help you connect.
About sign-in issues
Learn how to troubleshoot some common sign-in issues.
Find out if services are up and running.
How to connect your PlayStation™ console to the Internet
Set up a wired or wireless connection on your PS5 or PS4 console.
Enter your date of birth.