If you see a padlock icon next to a game, it could mean there's a problem with the game's license. If the padlock covers the whole game image, your Family Manager can amend it.
If the game is included as part of your PlayStation®Plus subscription, make sure the subscription is active. If you're looking for a PlayStation Plus game, check that it's still available by visiting the PlayStation Plus guide.
Make sure you're signed in to the account that you used to buy the game. If you recently purchased the game or redeemed a game voucher, check your transaction history.
If the game is included as part of your PlayStation®Plus subscription, make sure the subscription is active. If you're looking for a PlayStation Plus game, check that it's still available by visiting the PlayStation Plus guide.
If you’re still having issues and need to contact PlayStation Support, use the link at the bottom of this page. Please provide the following information:
Any error codes or messages.
A detailed description of what happens and steps to replicate the issue.