How to restore licenses on PlayStation

Restoring licenses on PS5™ consoles and PS4™ consoles 

Learn how to restore Playstation™Store licenses on your PlayStation console.

When should I restore PlayStation Store licenses?

Restoring licenses can be a helpful first step if you are experiencing the following issues:

  • A game has a padlock icon.
  • You can't locate a game or add-on.
  • A game crashes.
  • Live event issues.
  • You can’t make a purchase on PlayStation™Store.

How to restore PlayStation Store licenses 

Restoring licenses won't affect your data.

  1. Go to Settings > Users and Accounts > Other > Restore Licenses
  2. Select Restore and wait until the operation has been completed, then try accessing your content again.
  1. Go to Settings > Account Management > Restore Licenses.
  2. Select Restore and wait until the operation has been completed and try accessing your content again.

Still having game issues?

Try enabling PS5 Console Sharing and Offline Play or activating your PlayStation 4 console as your primary PS4. You can also find further troubleshooting steps by visiting the guides below.

Need help? 

Contact our support specialists