When you connect with Sony Interactive Entertainment LLC, Naughty Dog LLC, Sucker Punch Productions LLC, Insomniac Games, Inc. and all U.S. subsidiaries using the brand name PlayStation ("SIE LLC") through our websites, products, services, or other online activities (our "Services"), we collect and handle information as we describe below, or through in-context notices. Your use of our Services constitutes your consent to these practices.
We collect and receive information from and about you by different means.
We collect the information that you directly provide to us, such as when you enter it on a web page, or include it in an email that you send to us. This type of collection often occurs through our business support processes, such as:
In addition, we collect the information that you provide by entering it into certain Service features. For example, when you want to post in a forum, you provide us the content for the post (which could contain personally identifying information) which we collect and then display for you on the forum. Likewise, when you use other features such as voice or text messaging, blogs, surveys, user-generated content, activity streams, or social media, we may first collect the information you enter into the feature.
We may also automatically or passively collect information about your use of our Services. While information collected in this manner is not typically personal information, we may combine it in ways that make it personally identifiable. When we do so, we will treat the combined information as personal information. For example, data collected in this manner may include:
Technologies used in our Services to passively collect such information may include:
In addition, our Services may use a variety of other hardware or software specific technologies that automatically collect information. (For example, a location based game might include technology that automatically determines the user's location).
We may also supplement the information that we collect with information that we obtain from third parties. For example, if you link your Account on PSN ("Account") to your game, social media, or other accounts, we may receive data from the providers of those accounts. Likewise, if other users give us access to their profiles, we may receive information about you if you are one of their connections or information about you is otherwise accessible through their profile. Alternatively, we may supplement the information we collect about you with outside records from third parties. We may combine the information we receive from these third parties with the information we directly collect, in which case we will handle it in accordance with this policy.
We use non-personally identifying information without restriction. We use personally identifying information ("PII") in a number of ways.
First, we use PII for the purpose for which it was collected. For example, PII that you provide through any of our business support processes (including customer service) will be used to complete that process, and personal information entered by you through the features of our products and services will be used for the operation and delivery of those features.
Second, while we strive to minimize our use of PII, or otherwise anonymize or aggregate it before use, we may use personal information to:
We do not and will not accept money in exchange for sharing personal information.
We may share your information, including your personal information, with other parties as follows:
Certain elements of your personal information and certain information about your use of our Services are publicly accessible to other users of our Services. For example: other users of our Services will be able to see your Online ID; your profile picture (if you choose to upload a picture); and your user bio (if you choose to provide a bio). We may also publicly display other information derived from your activity on our Services.
If you choose to "share" content or to otherwise post information from or via our Services to a third-party website, feature or application, that information will become public and the third party web site may have access to information about you and your use of our Services. Likewise, other users may use these same features to share information about you. We are not responsible for how you use or publish personal data through these or similar features, or how third parties use the features to share information.
We are committed to respecting children's privacy. We will not collect personal information from anyone we have actual knowledge is under the age of 13, without their parent's consent.
With parental consent, we will collect, use and share information collected from or about children in accordance with the practices described in this document, with the following exceptions:
When a parent allows their child's Account to participate in games, chat or user-generated content features, they also consent to SIE LLC sharing information with the publishers of the games, applications, or services that incorporate those features and the collection of information entered into such features by the child's Account (e.g. typing text into the chat feature).
If you discover your child under the age of 13 has provided personal information to us without your consent, once we verify you are the child's parent, we will promptly: (a) provide direct notice to you indicating what, if any, personal information of your child has been collected and how it has been used or disclosed; (b) remove and cease the use of your child's personal information or other information from our database and (c) by notice to you, confirm compliance with the foregoing.
(For additional information on our parental consent and parental controls mechanisms, please refer to USING PSN SERVICES AND ACCOUNT REGISTRATION in the Terms of Service and User Agreement).
You have certain choices about how your information is collected and used. You can access, amend or delete some information through your Account Settings page. You can choose whether or not to receive marketing communications from us and our affiliates, or our marketing partners, through the following mechanisms:
In some cases, your choices to change or delete information you provide may affect our ability to deliver our Services, or your user experience. We may decline to process requests which are not otherwise required by law. Please note that we reserve the right to send you certain communications relating to your Account or use of our Services and these transactional account messages may be unaffected if you choose to opt-out from marketing communications.
You have the right not to be unlawfully discriminated against because you have exercised these rights.
To make a Request to Know or Delete, please visit http://support.playstation.com/ccpa , or contact Consumer Services toll-free at 1-800-345-7669. After you submit a request, we will require you to confirm your request, and also verify your identity by requesting details of your account, devices, payment instruments or past transactions. We reserve the right to deny your requests if we cannot verify your identity.
Our Services are operated in the United States, England, Japan, and other countries around the world. Please be aware that information we collect, including personal information, will be transferred to, processed and stored in these countries and, as such, courts, law enforcement, and other authorities in these countries may, in certain circumstances, be entitled to access your personal information. By using our Services or providing us with any information through them, you consent to this transfer, processing and storage of your information in these countries in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.
We seek to maintain reasonable security measures to help protect your information against unauthorized or accidental disclosure, access, misuse, loss, or alteration. Although we strive to protect your information, we cannot ensure or warrant the security of such information. There is no such thing as perfect security. We may retain information about you as long as it is necessary for us to fulfill the purposes outlined in this policy. In addition, we may retain your information for an additional period as is permitted or required to, among other things, comply with our legal obligations, resolve disputes, and enforce agreements. Where required by applicable law, we shall delete your information when the information is no longer necessary or requested to do so. Even if we delete your information from active databases, the information may remain on backup or archival media as well as other information systems.
California Civil Code section 1798.83 permits SIE LLC customers who are California residents to request certain information regarding SIE LLC's disclosure within the immediately preceding calendar year of that California resident's personal information to third parties and in some cases affiliates for their direct marketing purposes. To make such a request, contact us through the information provided below. Any written inquiry must include "California Privacy Rights Request" in the first line of the description. Please note that we are only required to respond to one request per customer each year.
This Privacy Statement and the confirmation page at www.esrb.org/confirm/siea-confirmation.aspx'>https://www.esrb.org/confirm/siea-confirmation.aspx (or accessed by clicking the seal in the footer of any page of playstation.com) confirms that SIE LLC is a valid licensee and participating member in the Entertainment Software Rating Board's Privacy Certified Program. We have undertaken this privacy initiative and our websites have been reviewed and certified by ESRB Privacy Online to meet established online information collection and use practices. As part of the privacy program, we are subject to frequent audits of our sites and other enforcement and accountability mechanisms administered independently by ESRB.
By Phone at:
By Mail at:
SONY INTERACTIVE ENTERTAINMENT CONSUMER SERVICES DEPARTMENT
2207 BRIDGEPOINTE PARKWAY
SAN MATEO, CALIFORNIA, 94404
For EU or Swiss users who wish to request a copy, rectification, or erasure of their information, or exercise other rights, please contact Sony Interactive Entertainment Europe Limited as described at www.playstation.com/en-gb/legal/privacy-policy/.'>https://www.playstation.com/en-gb/legal/privacy-policy/.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. If neither SIE LLC nor the U.S.-based third party dispute resolution provider resolves your complaint, you may pursue binding arbitration through the Privacy Shield Panel. To learn more about the Privacy Shield Panel, visit www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.'>https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint. You have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. Please visit www.privacyshield.gov/article?id=ANNEX-I-introduction'>https://www.privacyshield.gov/article?id=ANNEX-I-introduction for additional information.
SIE LLC is a licensee of ESRB's Privacy Certified Program. If you believe that we have not responded to your privacy-related inquiry or your inquiry has not been satisfactorily addressed, please contact ESRB Privacy Certified at www.esrb.org/privacy/contact.aspx'>https://www.esrb.org/privacy/contact.aspx or firstname.lastname@example.org.
Last Revised: 2020-06-23