About Us and this Policy
Scope of this Policy
Sony Interactive Entertainment LLC, Naughty Dog LLC, Sucker Punch Productions LLC, Insomniac Games Inc., and all U.S. subsidiaries using the brand name PlayStation ("SIE", “we,” “our,” and “us”) controls the information collected when you interact with PlayStation through our Services.
Please contact us with any privacy questions at http://www.playstation.com/support.
Information That We Collect or Receive
We collect and receive information from and about you by different means as described below.
Information You Provide to Us
We collect the information that you directly provide to us, such as when you enter it on our website, or include it in an email that you send to us. This type of collection often occurs through our business support processes, such as:
In addition, we collect the information that you provide by entering it into certain Service features. For example, when you want to post in a forum, you provide us the content for the post (which could contain PI which we collect and then display for you on the forum). Likewise, when you use other features such as voice or text messaging, blogs, surveys, user-generated content, activity streams, or social media, we may first collect the information you enter into the feature.
Please make sure that any personal details which you provide are accurate and current. We will send any important information relating to your Account to you using the contact information you provide (including Account security and privacy notices). You can check and update some of the information you have provided to us any time via Account Management.
Automatic Information Collection
We may also automatically or passively collect information about your use of our Services, see the sub-sections below for a list of categories by sources of such information.
Consoles and other devices
Each time you use a PlayStation console or a PlayStation app on a PlayStation console or other devices (such as a mobile phone or PC), we may automatically collect information about your use of that device and app. If you sign into an Account, we may combine it with other information we have for that Account.
The information that we collect from devices may include:
PlayStation Network and Store
Each time you sign into PlayStation Network and access our Services, we may automatically:
Each time you play a game developed and/or published by us or another Sony Interactive Entertainment company we may automatically:
Websites, Marketing, and Advertising
Each time you visit our websites or receive and interact with our marketing communications and advertising on our and third-party websites and services, we may automatically log your activity on web, emails, or advertising and marketing servers we control through cookies (small information files placed on a hard drive), web beacons, tracking pixels, browser configuration details (e.g. browser type, list of installed plugins and list of installed fonts), and embedded scripts (programming code that is temporarily downloaded onto a device).
Information We Receive from Third Parties
We may use your information to operate our Services. We may also personalize the services we provide to you based on the information we have collected about you (for instance, we may use your IP address to display content relevant for your area). And, to enable accessibility settings functions (for you, or other users), we may convert your voice data to text.
We use the information we collect to understand, improve and enhance our existing Services, your experiences with them, and our business operations, and to develop new ones. For example, we may use the information to develop and optimize user interfaces or game performance.
Moderation and Safety
We cannot monitor the whole of PlayStation Network and make no commitment to do so. However, we reserve the right in our sole discretion to monitor (including through the use of technology that automatically detects images, text, and URLs that breach our Terms of Service) and record your online activity and communication throughout PlayStation Network and to remove and/or delete any content. We may use the information we collect (as described above) to detect breaches and enforce our PlayStation Network Terms of Service, Software Usage Terms, System Software License Agreements, any other terms of service you have agreed to and any rules or codes of conduct applicable to your use of PlayStation Network.
Marketing and Advertising
Legal and Compliance
We may use the information we collect for auditing, compliance and legal purposes (for example, protecting the rights and property of Sony, its partners and customers).
In order to help protect you and others, we may use the information we collect and receive in order to:
Information Sharing and Transfers
This section explains how we may share the information we collect with third parties that provide services to us or provide games and apps on PlayStation Network that you use. We do not and will not accept money in exchange for sharing PI. We may share your information with the following recipients and for the following purposes.
We may share information with the following partners:
When you create an Account, certain information will form part of your public profile and we will make it accessible to all accounts on PlayStation Network, on the Internet via playstation.com, and some third-party websites, apps or services. This information includes:
You are responsible for any content you share on forums, communities, chat and messaging features. This content will be accessible to other users who can then share that information further. We recommend you consider carefully what you share and with whom you share your information. We may also index and use content which you have shared publicly, as part of our platform’s features like Game Help, PlayStation profiles, or future PlayStation Network services.
We may share your information with police and other government authorities if we believe that it is reasonably necessary to comply with a law, regulation, or legal process, to detect, protect and enforce the safety of any person, their property or their rights, to address fraud and security and report criminal activity. The majority of the cases in which we have shared information with police and government authorities concern their investigations into stolen devices, unauthorized use of payment methods, or moderation purposes and safety of PlayStation Network and its users. In a small number of cases, we have also provided information in response to anti-fraud or more serious criminal investigations.
Information Handling and Your Choices
We are committed to respecting children's privacy. We will not collect PI from anyone we have actual knowledge is under the age of 13, without a parent's consent. If you are creating an account for your child, we recommend that you and your child read our Privacy Information for Young Players to help them understand how we handle their PI and their rights over their PI.
With parental consent, we will collect, use and share information collected from or about children in accordance with the practices described in this document, with the following exceptions.
Information You Provide to Us
Information You May Choose to Share
When a parent allows their child's Account to participate in games, chat or user-generated content features, they also consent to SIE sharing information with the publishers of the games, applications, or services that incorporate those features and the collection of information entered into such features by the child's Account (e.g. typing text into the chat feature).
If you discover your child under the age of 13 has provided PI to us without your consent, once we verify you are the child's parent, we will promptly: (a) provide direct notice to you indicating what, if any PI of your child has been collected and how it has been used or disclosed; (b) remove and cease the use of your child's PI or other information from our database and (c) by notice to you, confirm compliance with the foregoing.
Our Services are operated in the United States, United Kingdom, Japan, and other countries/areas/regions around the world. Please be aware that information we collect, including PI, will be transferred to, processed and stored in these countries/areas/regions and, as such, courts, law enforcement, and other authorities in these countries may, in certain circumstances, be entitled to access your PI. We ensure there are adequate safeguards in place when transferring your information outside your country by entering contracts with the recipients, European Commission Standard Contractual Clauses or otherwise that the transfer only occurs where permitted by applicable law. By using our Services or providing us with any information through them, you acknowledge this transfer, processing, and storage of your information in these countries in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.
Security and Retention
We seek to maintain appropriate technical and organizational security measures that conform to industry standards to help protect your information against unauthorized or accidental disclosure, access, misuse, loss, or alteration. Although we strive to protect your information, we cannot ensure or warrant the security of such information. There is no such thing as perfect security.
We advise you to make use of the enhanced account access controls that we make available such as 2-Step Verification. Please visit www.playstation.com and/or contact PlayStation Help and Support if you need any assistance in restricting access to your devices or accounts.
Please keep any passwords and passcodes for your devices and accounts safe and do not disclose them to anyone else. Consider ensuring automatic account log-in setting is disabled and the setting requiring a password to be entered before completing purchases is enabled, particularly if your PlayStation device is shared with others. You should contact PlayStation Support immediately if you become aware of any unauthorized use of your accounts or other security breaches.
We may retain information about you as long as it is necessary for us to fulfill the purposes outlined in this policy. In addition, we may retain your information for an additional period as is permitted or required to, among other things, comply with our legal obligations, resolve disputes, and enforce agreements. Where required by applicable law, we shall delete your information when the information is no longer necessary or requested to do so. Even if we delete your information from active databases, the information may remain on backup or archival media as well as other information systems.
Your Choices and Rights
You may have certain choices about how your information is collected, used, stored, and shared. These options can be accessed through your Account or device settings. Please ensure that your information is up-to-date. Among others, you have the following choices:
Do Not Track (DNT)
In addition to the rights described below, you can also access, amend or delete some information through your Account Settings page.
In some cases, your choices to provide, change or delete information may affect our ability to deliver our Services, or your user experience. We may decline to process requests which are not otherwise required by applicable law. You have the right not to be unlawfully discriminated against because you have exercised these rights.
To make a Request to Access or Deletion, please visit http://support.playstation.com/ccpa , or contact Consumer Services toll-free at 1-800-345-7669. After you submit a request, we will require you to confirm your request, and verify your identity by requesting details of your account, devices, payment instruments or past transactions. We reserve the right to deny your requests if we cannot verify your identity.
ESRB Privacy Certified
This Privacy Statement and the confirmation page at www.esrb.org/confirm/siea-confirmation.aspx or accessed by clicking the seal in the footer of any page of playstation.com) confirms that SIE is a valid licensee and participating member in the Entertainment Software Rating Board's Privacy Certified Program. We have undertaken this privacy initiative and our websites have been reviewed and certified by ESRB Privacy Online to meet established online information collection and use practices. As part of the privacy program, we are subject to frequent audits of our sites and other enforcement and accountability mechanisms administered independently by ESRB.
- Live Chat: https://support.playstation.com/LiveChatRequest
- By Phone at: 1-800-345-7669
- By Mail at:
SONY INTERACTIVE ENTERTAINMENT CONSUMER SERVICES DEPARTMENT
2207 BRIDGEPOINTE PARKWAY
SAN MATEO, CALIFORNIA, 94404
Changes to this Policy
Last Revised: 2021-09