Learn how to troubleshoot some common game and download issues for games on PlayStation.
If you’re having trouble locating the content, check your transaction list to make sure that your purchase has been completed.
You may need to free up space for the game to ensure it can be installed and updated properly.
You can re-download content later, but we advise you to back up your game saves before deleting a game, so you don’t lose your progress.
Deleting and reinstalling a game often resolves game issues.
Once you have purchased a season pass from PlayStation Store (or redeemed a season pass voucher), it is active. The content is linked to your account, but you will need to manually download the content (DLC, virtual currency, or in-game items) from PlayStation Store once it is released.
If you search for season pass DLC on PlayStation Store and the content has a price next to it, please visit the Season Pass support guide.
If you see a price when trying to add PlayStation Plus monthly games please make sure you have an active PlayStation Plus membership on your account.
If the subscription belongs to another account, ask the account holder to download the PlayStation Plus monthly game and ensure that they are able to share the content.
You can tell what the problem is by how the padlock looks.
If the account that purchased the content has not enabled console sharing, you’ll see a small padlock in the bottom right corner of the game hub.
If the account that purchased the content has not activated the PS4 as their primary PS4, you’ll see a small padlock in the bottom right corner of the application.
If parental controls are enabled, no local user can download or start any content that is above the set age rating. You’ll see a padlock instead of the application image.
Ask your parent or guardian for help. They can find instructions for allowing access below.
Contact our support specialists