Reinstall PS5™ and PS4™ system software using Safe Mode

Reinstall PS5™ and PS4™ system software using Safe Mode

Find out how to ‘factory reset’ your PlayStation® console using Safe Mode options 6 and 7. These steps delete all user data and reinstall the PlayStation firmware.

Important!

Safe Mode option 7 (Reinstall System Software) will delete all data on your PlayStation console and will also replace the system software. Selecting this option should be considered as the last step when troubleshooting.

Before you reset, have you tried these steps?

Reinstall PS5 and PS4 system software

  1. Using a PC or Mac, create a folder named "PS5" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE".

  2. Visit the PS5 system software update page and select the "Reinstall system software" section. Download the installation file and save it in the "UPDATE" folder. Save the file as "PS5UPDATE.PUP".

  3. Plug the USB drive containing the file into the PS5 system.

  4. Start the PS5 console in Safe Mode: press and hold the power button, releasing after the second beep.

  5. Select Safe Mode option 7: Reinstall System Software.

  6. Select Update from USB Storage Device > OK.

If your PS5 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.

  1. Using a PC or Mac, create a folder named "PS4" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE".

  2. Visit the PS4 system software update page and select the "Reinstall system software" section. Download the installation file and save it in the "UPDATE" folder. Save the file as "PS4UPDATE.PUP".

  3. Plug the USB drive containing the installation file into the PS4 console.

  4. Start the PS4 console in Safe Mode: press and hold the power button, releasing after the second beep.

  5. Select Safe Mode option 7: Initialize PS4 (Reinstall System Software).

  6. Select Update from USB Storage Device > OK.

If your PS4 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.

Still having issues?

If this process fails, you may need to send your PlayStation console for repair. Please contact us to arrange a repair.

Need help? 

Contact our support specialists

Need help? 

Contact our support specialists