Contact Support

Help with 2SV issues

If you cannot receive a 2SV verification code or have no access to your phone, and you do not have 2SV backup codes, you will need to contact us using the details below and with these details ready: 

your online ID, sign-in ID (email address on your account), serial number of the console used to create or log into your account, and any recent transaction details.

Need to reset your PlayStation™Network password?

If you forget your PlayStation Network (PSN) password, you can reset it from the web or on your PlayStation console.

Compromised account?

If you believe that someone else might have access to your account, please reset the passwords associated with your sign-in ID (email address) and account. If you can't change your password or access your account, contact us to help you secure your account.

Still need help? You may need the following to help recover your account.

• Your online ID and sign-in ID (email address on your account).

• Serial number of the console used to create or log into your account.

• Details of a recent transaction (including Order Number, content purchased, price and date of the transaction)

Received an email regarding an account you don't recognize?

If you have received an e-mail from PlayStation about an account you don't own or recognize, please change your e-mail password immediately and contact us with the options below. 

Deactivating a PlayStation console

Deactivate your previous PlayStation console to activate your account on a new PlayStation device. 

You can easily deactivate your PlayStation console if you have access to it, or deactivate it online once every 6 months. 

Contact us using the details below if you're having issues.

Request a refund for PlayStation Store purchases

If you have bought something on PlayStation Store but have changed your mind about the purchase, you can check our Cancellation Policy or continue below to request a refund.

Don't recognize payments to PlayStation on your bank statement?

If you don't recognize payments made on your credit card or bank statement, it could be possible that someone has used your payment details to make a purchase on PlayStation Store.

If you don't have an account for PlayStation Network, and you think you've been the victim of fraud or your payment details have been compromised, contact your card provider (the number on the back of the card) and report the matter to law enforcement and we will cooperate with any enquiry. PlayStation Support can only discuss these charges with the account holder.

If you do have an account for PlayStation Network, we may be able to assist. Please reach out to us in the contact option(s) below. 

Having issues with payments? 

If you are having issues making a payment, please contact us.

PlayStation Store voucher code is damaged

If your voucher code is printed on a receipt, please contact the retailer to recover the code.

For all other types of damaged vouchers, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.

Request a refund for a PlayStation®Plus subscription

Active subscriptions can be canceled up until the subscription renewal date by turning off the Auto-Renew setting. Visit our cancellation policy page to get more information, or contact us following the details below to request a refund.

 Where to find the subscription renewal date:

1. Sign in to Account Management. 
   
2. Select Subscription from the menu on the left of the screen. 
3. Select a subscription to view the renewal date and turn the Auto-Renew setting on or off.

Request a refund for PS Now subscription

Active subscriptions can be canceled up until the subscription renewal date by turning off the Auto-Renew setting. Visit our cancellation policy page to get more information, or contact us following the details below to request a refund.

 Where to find the subscription renewal date:

1. Sign in to Account Management. 
   
2. Select Subscription from the menu on the left of the screen. 
3. Select a subscription to view the renewal date and turn the Auto-Renew setting on or off.

Third-party apps and subscriptions/services

If you are using a third-party subscription, service, or a non-PlayStation developed application on your PlayStation device and have a question, please contact directly the app developer or subscription provider.

How to cancel a pre-order

If you have paid for pre-ordered content on PlayStation Store but have changed your mind about the purchase, visit our cancellation policy page to get more information or contact us following the details below to request a refund.

When the downloads will start?

To make sure your console automatically downloads your pre-order as soon as possible, check the Auto-download settings on your console and make sure there is enough storage space for the game data.

Troubleshooting digital and disc content 

Resolve game issues by following troubleshooting steps in our videos. If you're still having issues, please contact us. 

When you contact us, we may ask you to provide: a detailed description of your game issue, troubleshooting steps you attempted and a screenshot or a video of the issue if possible.

PSN Status

If you’re having trouble connecting to PSN, you can always check to confirm there are no on-going issues. If that doesn’t resolve your issue, you can visit Fix & Connect to get connection solutions for your PS4 and PS5.