Find out how to purchase and cancel PlayStation™Store pre-orders, where to find pre-order release dates, and how to automatically download a pre-order.
You can pre-order some products on PlayStation Store before they are released.
If you’re excited about an upcoming title, you can pre-order on PlayStation Store and set up automatic downloads so that the content will start downloading as soon as it’s available. Once you’ve set up automatic downloads, you can turn on auto-download for a specific game by following the steps below.
To be ready to play your pre-ordered game when it's released, enable Stay Connected to the Internet by visiting the guide below.
Make sure you‘ve set up automatic downloads and have set your PS4 console as your primary PS4 console before auto-downloading a pre-order.
Go to Library > Purchased and select the pre-order.
You’ll see a timer below the title counting down to the game’s release. Select the timer, and then follow the on-screen instructions to adjust auto-download for that game.
When you pre-order a game, your wallet or payment method will be charged. If you change your mind before the content is released you'll be able to cancel the pre-order and receive a refund. If the game is released and the content hasn't started to download to your PlayStation console, you'll be able to cancel and request a refund within 14 days of making the pre-order.
To find the release date of a pre-order, search for the game on PlayStation Store. The release date will appear under the title of the game.
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