If you’re having problems playing or loading some of your games on your PlayStation®4 console, try the following troubleshooting steps.
Reinsert the disc into your console after each of these steps.
If these troubleshooting steps don't fix the issue, please visit PlayStation Repairs.
A loose manual eject screw could be causing the issue. Visit the guide below to find the location of your PS4 console's manual eject screw.
Contact our support specialists