If you are having problems playing or loading some of your games on your PS4™, try the following troubleshooting steps that may solve the problem.
Clean the disc with a soft clean cloth to remove any dirt or prints.
Try inserting another game, Blu-Ray disc, or DVD. The PS4™ console does not play burned discs or audio CDs.
Warning: This option deletes all information on the hard disk drive, including the System Software. Visit the PlayStation system update page to download the re-installation version of the PS4™ system software
If you've tried the steps above and your PS4™ console still isn't able to read discs, your system may need to come in for service. Visit the Fix & Replace page to troubleshoot and create a case.
Contact our support specialists