How to connect your PS5™or PS4™ console to the Internet and PSN

How to connect your PS5™or PS4™ console to the Internet and PSN

This article explains how to set up a wired or wireless connection on your PS5 or PS4 console to access the Internet and PlayStation™Network (PSN).

Select your PlayStation console to set up your internet connection for the first time.

Connect PS5 console to the Internet

You can connect to the Internet with the PlayStation 5 console by using a LAN cable (for a wired connection) by going to Settings > Network Settings > Set Up Internet Connection > Set Up Wired LAN.

  • If you select Connect and follow the on-screen prompts, the standard settings are then automatically selected.
  • To adjust your settings select Advanced Settings.
Advanced Settings:

You can manually set the following settings before your PS5 console connects to the network:

  • IP address
  • DHCP Host Name
  • DNS
  • MTU
  • Proxy

Important: If you are not familiar with these settings, please ask your ISP or network administrator.

To access PlayStation Network you need to sign in with your account details or create a new account for PSN.

You can connect to the Internet with the PlayStation 5 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Settings > Set Up Internet Connection.

  • Saved access points and access points that have been found appear. Select the access point you want to connect to, and then adjust the settings. 
  • Should the access point you want to connect to not appear, select Set Up Manually, and then adjust the settings accordingly.
  • When you are using an access point that supports WPS you can select to Set Up Using WPS to connect in just a few easy steps. WPS is only available only in certain countries and regions.
  • If you would like to adjust your settings further, in case you are required to do so because of your network environment, you can select your access point and then choose Advanced Settings.
Advanced Settings:

You will be able to change the following settings:

  • IP address
  • DHCP Host Name
  • DNS
  • MTU
  • Proxy

Important: If you are not familiar with these settings, please ask your ISP or network administrator.

If the Wi-Fi network you want your PS5 console to connect to is password protected, it will display a padlock icon.

You will need to enter the home network security code (WPA, WPA2, WEP). This code may be found:

  • on the back of your router
  • by contacting your network administrator
  • by contacting your ISP

To access PlayStation Network you need to sign in with your account details or create a new account for PSN.

Connect PS4 console to the Internet

You can connect to the Internet with the PlayStation 4 console by using a LAN cable (for a wired connection) by going to Settings > Network > Set Up Internet Connection and selecting Use a LAN Cable.

  • If you select Easy and follow the on-screen prompts, the standard settings are then automatically selected.
  • Should you wish to adjust your settings further, in case you are required to do so because of your network environment, you can select Custom.
Easy settings:

Your PS4 console will automatically detect your network and connect to it.

Custom Settings:

You can manually set the following settings before your PS4 console connects to the network:

  • IP address
  • DHCP Host Name
  • DNS
  • MTU
  • Proxy

Important: If you are not familiar with such parameters, please select Easy or obtain this information from your ISP or network administrator.

If the connection is successful, you will be prompted to Test Internet Connection, finalizing the setup process.

Note: PlayStation Network sign-in will fail when testing your Internet connection. To access PlayStation Network you need to sign in with your account details. Head to Settings > PlayStation Network/Account Management > Sign In, or create a new account for PSN.

You can connect to the Internet with the PlayStation 4 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Set Up Internet Connection and selecting Use Wi-Fi.

  • If you select Easy, saved access points and access points that have been found appear. 
  • Select the access point you want to connect to, and then adjust the settings. 
  • If you can't see your network, select Set Up Manually, and then adjust the settings.
  • When you are using an access point that supports WPS or AOSS you can save that access point in just a few easy steps. AOSS is only available only in certain countries and regions.
  • If you would like to adjust your settings, select Use Wi-Fi > Custom.
Easy settings:

Your PS4 console will automatically detect any wireless networks available within its range and will automatically connect to the one you select.

Custom Settings:

Your PS4 console will automatically detect any wireless networks available within its range, and once you select the network you want to connect to, it will allow you to manually change the following settings:

  • IP address
  • DHCP Host Name
  • DNS
  • MTU
  • Proxy

Important: If you are not familiar with such parameters, please select Easy or obtain this information from your ISP or network administrator.

If the Wi-Fi network you want your PS4 console to connect to is password protected, it will display a padlock icon on the right side of the screen.

You will need to enter the home network security code (WPA, WPA2, WEP). This code may be found:

  • on the back of your router
  • by contacting your network administrator
  • by contacting your ISP

If the connection is successful, you will be prompted to Test Internet Connection, finalizing the setup process.

Note: PlayStation Network Sign-in will fail when testing your Internet connection. To access PlayStation Network you need to sign in with your account details. Head to Settings > PlayStation Network/Account Management > Sign In, or create a new account for PSN.

Experiencing issues setting up your PlayStation console? 

Head down to Fix and Connect, connection solutions for your PS4 and PS5, or check the PSN status below.

Need help? 

Contact our support specialists