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How to update personal information on your account

  1. Sign in to account management.
  2. Select [Basic Account Information] on the left side menu.
  3. Click [Edit] next to the information you want to change.
  4. Click [Save] to confirm your changes.
  1. Go to [Settings] > [Account Management] > [Account Information].
  2. Select the information you want to change and enter your sign-in information.
  3. Once you have made your desired changes, select [Confirm] to save them.
  1. Go to [PlayStation Network] > [Sign in] > [Account Management] > [Account Information].
  2. Select the detail you want to change and enter your account password.
  3. Once you have made your desired changes, select [Save].
  1. Go to [Settings] >  [PlayStation Network] > [Account Information] or [Profile].
  2. Make the required changes and select 'Confirm'.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Fri 14:00 - 22:00 NZDT

Call us on 09 801 1235

We're here to help you. Opening Hours: Mon-Fri 8am - 8pm / Sat 10am - 6pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.