How to change your PlayStation™ Network online ID

How to change your PlayStation™Network online ID

Learn how to change your online ID on PlayStation Network, whether online ID changes will cost money, and what to do if you experience issues with an online ID change.

Before changing your online ID, there are some things to consider:

  1. PS4 games may experience issues after an online ID change. 
  2. A list of PS4 games tested with the online ID change feature can be found here*. 
  3. Your new online ID must comply with our Terms of Service, including the Community Code of Conduct
  4. PS3, PS Vita and PS/TV games and apps do not support the online ID change feature. 
  5. If you experience technical issues, you can revert back to your original online ID for free by following the steps below. Reverting to your previous online ID should resolve most issues caused by the ID change. 
  6. Online IDs can’t be changed for child accounts. 

*Some games which have no known issues identified on the list may still experience issues if you change your online ID.

Will it cost me to change my online ID?

You can change your online ID as many times as you want. The first time is free. A charge applies for additional changes. PlayStation®Plus members receive a 50% discount for changes to their online IDs but membership is not required to make changes.

How will my friends find my new online ID?

When selecting your new online ID you have the option to display your previous online ID in your Profile for 30 days. You must select this option during the change process.

Change your PSN online ID 

Web browser: change online ID

  1. Sign in to Account Management and select PSN Profile from the sidebar. 
  2. Select Edit next to your current online ID. 
  3. Enter a new online ID and follow the on-screen instructions to complete the change. 
  4. After you complete the change process, you’re signed out of all devices.
  1. Go to Settings > Users and Accounts > Account > Profile > Online ID
  2. Create your new online ID. 
  3. Follow the on-screen instructions to complete the change. 
  4. After you complete the change process, you’re signed out of all devices.
  1. Go to Settings > Account Management > Account Information > Profile > Online ID
  2. Create your new online ID. 
  3. Follow the on-screen prompts to complete the change. 
  4. After you complete the change process, you’re signed out of all devices.

Fix issues after changing your online ID

If you are having technical issues after an online ID change, reverting back to a previous online ID should resolve most issues (but it may not fix all issues). See the guide below.

Change an offensive online ID that was suspended

If your account was suspended for an offensive online ID before 04/11/19, see the suspensions guide below to change your online ID. 

What happens if I don’t finish the change online ID process?

A temporary hold is placed on your new online ID after you select Confirm. Your new online ID is reserved for 24 hours. To claim your new online ID permanently, you’ll need to complete the process within the 24-hour period.

Need help? 

Contact our support specialists