How to troubleshoot issues after changing your online ID

Find out how to troubleshoot technical issues, such as lost data or hidden trophies, caused by a PlayStation™Network (PSN®) online ID change.

If you have any of the following scenarios, please contact us using our Online Assistant as soon as possible:

  • My online ID was changed without my permission
  • It’s been longer than one week since I changed my online ID, and my new online ID isn’t showing 

How to troubleshoot issues after changing your online ID

  • Changing your online ID can sometimes cause issues, such as losing game progress, functionality and content.
  • Changing back to your original online ID is free and should resolve most issues.

If you need help with changing your online ID and would like to revert back to your old one, please contact us using our Online Assistant.

Online ID is now Temp-xxxxxx

If your online ID was changed to Temp-xxxxxx, please follow the guides below.

If you find that your online ID has been changed to Temp-xxxxxx, this means we've received a verified report from another player that your online ID has breached our Terms of Service. Please see our Code of Conduct for more details.

Terms of Service
Code of Conduct
  • You can also change your online ID from Temp-xxxxxx to a new one.
Change online ID

If your original online ID doesn’t breach our Terms of Service, contact us using our Online Assistant for help with changing back to your original online ID.

Your original online ID has been reported as inappropriate. This type of online ID change can’t be reversed.

  • You can change your online ID from Temp-xxxxxx by following the guide below.
Change online ID

For help with changing your online ID from Temp-xxxxxx to a new one, or if you’re having issues with lost content or data on your account, please contact us using our Online Assistant.

Need help? 

Contact our support specialists

Contact PlayStation Support