If you find that your online ID has been changed to Temp-xxxxxx, this means we've received a verified report from another player that your online ID has breached our Terms of Service. Please see our Code of Conduct for more details.
If your original online ID doesn’t breach our Terms of Service, contact us using our Online Assistant for help with changing back to your original online ID.
For help with changing your online ID from Temp-xxxxxx to a new one, or if you’re having issues with lost content or data on your account, please contact us using our Online Assistant.