Find out how to resolve technical issues, such as lost data or hidden trophies, caused by an online ID change.
Before changing your online ID, there are some things to consider:
*Some games which have no known issues identified on the list may still experience issues if you change your online ID.
When changing an online ID you may experience issues with some games such as lost game progress. If you are experiencing issues after an online ID change, please contact our support team to change back to your previous online ID.
Changing back to your previous online ID is free and should resolve most issues. However, this may not fix all issues (for example, you may not recover lost content, progress, and functionality). We recommend that if you want to change back to a previous online ID, do so as soon as possible, because it may affect content, game progress, and functionality associated with your new online ID.
If you find that your online ID has changed, or that you can’t sign in to your account, please attempt to change your account and email passwords, and see the Compromised account guide below.
Contact our support specialists