How to change your PlayStation sign-in ID email address

You can change or recover your sign-in ID email address on PlayStation™Network.

What is a sign-in ID?

Each account has a unique sign-in ID, which corresponds to a valid email address. Email is the primary mode of communication between PlayStation and account holders, and will be used to:

  • verify your account 

  • ensure your details are protected 

  • keep you up to date on important account information.

It is recommended that you use an up-to-date and accessible email address.

Change your sign-in ID

You’re signed out from all devices when you change your sign-In ID (email address) and will need to sign in again using your new sign-in ID.

Web browser: change sign-in ID

  1. Sign in to Account Management on a web browser. 
  2. Select Security from the sidebar. 
  3. Click Edit next to Sign-In ID (Email Address). 
  4. Enter your new email address and click Save. 
  5. You may need to re-enter your password for security reasons. 
  6. You will receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You will also receive an email to your old email address detailing the change.

  1. Go to Settings > Users and Accounts > Account. 

  2. Select Sign-in ID (email address). Enter your new email address and click Save. You may need to re-enter your password.

  3. You’ll receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You’ll also receive an email to your old email address detailing the change.

  1. Go to Settings > Account Management > Account Information > Sign-in ID and enter your password.
  2. Enter your new sign-in ID (Email Address) and select Confirm.
  3. You’ll receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You’ll also receive an email to your old email address detailing the change.

If you have problems changing your sign-in ID

There may be connectivity issues or PlayStation Network maintenance. Please check your internet connection and visit the PSN status page.

If you cannot access your sign-in ID (email address), you will need to contact us.

 

Need help? 

Contact our support specialists

Contact PlayStation Support