How to change your PlayStation sign-in ID (email address)

Learn how to change your PlayStation™Network (PSN®) sign-in ID (email address).

How to change your sign-in ID online

You're signed out from all devices when you change your sign-in ID (email address). When you change your sign-in ID, you receive a notice to your old email address.

  1. Sign in to Account Management.
  2. Select Security from the sidebar.
  3. Click Edit next to Sign-In ID (Email Address).
    You may need to sign in.
  4. Enter your new email address and click Save.
  5. Select Verify Now when you receive the email from us in your new email inbox.
    You also receive an email to your old email address confirming the change.

  1. Go to Settings > Users and Accounts > Account. 

  2. Select Sign-in ID (Email address). Enter your new email address and click Confirm.
    You may need to sign in.

  3. Select Verify Now when you receive the email from us in your new email inbox.
    You also receive an email to your old email address confirming the change.

  1. Go to Settings > Account Management > Account Information > Sign-In ID (Email Address).
  2. Sign in.
  3. Enter your new sign-in ID (email address) and select Confirm.
  4. Select Verify Now when you receive the email from us in your new email inbox.
    You also receive an email to your old email address confirming the change.

Having problems changing your sign-in ID?

If you have any of the following scenarios, you’ll need to contact us using our Online Assistant:
  • I don’t remember my email address
  • The email linked to my account was changed without my permission
  • I don’t have access to the email address anymore

If you’re having connectivity issues, please check your internet connection and PSN status page for any outages.

Set up internet connection

What is a sign-in ID email address?

Each account has a unique sign-in ID, which corresponds to a valid email address used to sign in to PSN. Email is the primary mode of communication between PlayStation Support and players, and it's used to:

  • verify your account.
  • ensure that your details are protected.
  • keep you up to date on important account information.

We recommend that you use an up-to-date and accessible email address.

Need help? 

Contact our support specialists

Contact PlayStation Support