You can change or recover your sign-in ID email address on PlayStation™Network.
Each account has a unique sign-in ID, which corresponds to a valid email address. Email is the primary mode of communication between PlayStation and account holders, and will be used to:
ensure your details are protected
keep you up to date on important account information.
It is recommended that you use an up-to-date and accessible email address.
You’re signed out from all devices when you change your sign-In ID (email address) and will need to sign in again using your new sign-in ID.
Web browser: change sign-in ID
Go to Settings > Users and Accounts > Account.
Select Sign-in ID (email address). Enter your new email address and click Save. You may need to re-enter your password.
You’ll receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You’ll also receive an email to your old email address detailing the change.
There may be connectivity issues or PlayStation Network maintenance. Please check your internet connection and visit the PSN status page.
If you cannot access your sign-in ID (email address), you will need to contact us.
Contact our support specialists
Enter your date of birth.