Change your sign-in ID email address

How to change your PlayStation sign-in ID email address

Change or recover your sign-in ID (email address) on PlayStation™Network (PSN).

What is a sign-in ID email address?

Each account has a unique sign-in ID, which corresponds to a valid email address used to sign in to PSN. Email is the primary mode of communication between PlayStation and players, and will be used to: 

  • verify your account 
  • ensure your details are protected 
  • keep you up to date on important account information.

It is recommended that you use an up-to-date and accessible email address.

How to change your sign-in ID

You're signed out from all devices when you change your sign-in ID (email address). When you change your email address you will receive an email to your old email address showing your new sign-in ID (email address).

Web browser: change sign-in ID

  1. Sign in to Account Management on a web browser. 
  2. Select Security from the sidebar. 
  3. Click Edit next to Sign-In ID (Email Address). 
  4. Enter your new email address and click Save. 
  5. You may need to re-enter your password for security reasons. 
  6. You will receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You will also receive an email to your old email address detailing the change.

  1. Go to Settings > Users and Accounts > Account. 

  2. Select Sign-in ID (email address). Enter your new email address and click Save. You may need to re-enter your password.

  3. You’ll receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You’ll also receive an email to your old email address detailing the change.

  1. Go to Settings > Account Management > Account Information > Sign-in ID and enter your password.
  2. Enter your new sign-in ID (email address) and select Confirm.
  3. You’ll receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You’ll also receive an email to your old email address detailing the change.

Having problems changing your sign-in ID?

There may be connectivity issues or PlayStation Network maintenance. Please check your internet connection and visit the PSN status page.

If you can't access your sign-in ID (email address), contact PlayStation support using the link at the bottom of this page.

Unwanted sign-in ID change? 

If you believe someone has changed your account details, visit the guide below to secure your account. 

Compromised account guide

Need help? 

Contact our support specialists

Contact PlayStation Support