Learn how to troubleshoot some common issues when logging in to your account or device.
Try our PlayStation Online Assistant to find out how to recover your account.
Turn your console and router off and then on again. If you are using WiFi to connect your console to the internet, try using a wired connection. For more connection troubleshooting, visit Fix & Connect.
Try our PlayStation Online Assistant to find out how to recover your account.
Enter your date of birth.