Suspensions on PlayStation™ Network

Suspensions on PlayStation™Network

Learn why we suspend players from PlayStation Network (PSN) and what to do if you are suspended.

Why we suspend players

When you create an account for PlayStation™Network (PSN), you agree to obey the PlayStation™Network Terms of Service, which includes the Community Code of Conduct.

If you breach these terms we may temporarily or permanently suspend your account. For the most serious breaches, we may suspend your PlayStation console from accessing PlayStation Network.

How do I know if my account or console has been suspended from PSN?

If we suspend your account or PlayStation console, you will see an error code when attempting to sign in to PSN.

We usually email you explaining why you’ve been suspended and how long it will last. We send that to the email address associated with your account (your sign-in ID). Be sure to check your junk or spam folder for the email.

If you have not received a notification, please contact us for further information.

When will my PSN suspension end?

You can access your account once your temporary suspension ends. You can see how long is left by checking the email notification from PlayStation Safety.

Can I appeal my PSN suspension?

Every suspension on PlayStation Network is the result of a thorough investigation by PlayStation Safety staff. As a result, suspensions are final and cannot be appealed unless:

  • You have been suspended for an account debt. This will be lifted once you have paid off the balance. For more information, please visit the PlayStation Network suspension for account debt guide. 

  • If your account was permanently suspended due to an inappropriate online ID, you may be eligible to appeal the suspension. 

What happens if my account or console is suspended?

If your account is suspended, you will not be able to access PlayStation Network. That means you will not be able to use some products and services, even ones you paid for.

If your console is suspended you will not be able to connect to PlayStation Network with any account.

Can a second-hand PlayStation console suspension be lifted?

No. If you have purchased a suspended PlayStation console, please contact the seller for help.

 

Need help? 

Contact our support specialists