Learn why we suspend players from PlayStation™Network (PSN) and what to do if you are suspended.
When you create an account for PlayStation™Network (PSN), you agree to obey the PlayStation Network Terms of Service, which includes the Community Code of Conduct.
If you breach these terms we may temporarily or permanently suspend your account. For the most serious breaches, we may suspend your PlayStation console from accessing PlayStation Network.
If we suspend your account or PlayStation console, you will see an error code when attempting to sign in to PSN.
We usually email you explaining why you’ve been suspended and how long it will last. We send that to the email address associated with your account (your sign-in ID). Be sure to check your junk or spam folder for the email.
You can also check your account status by visiting My Support.
If you have not received a notification, please contact us for further information.
You can access your account once your temporary suspension ends. You can see how long is left by checking the email notification from PlayStation Safety.
You can also check your suspension details by visiting My Support.
Every suspension on PlayStation Network is the result of a thorough investigation by PlayStation Safety staff. As a result, suspensions are final and cannot be appealed unless: