How to close your account for PlayStation™Network

Learn how to request an account closure.

How do I close my account?

To request an account closure, you will need to contact us. Please have the following information on hand:

  • Sign-in ID (email address) 
  • Online ID.

What happens when you close my account?

Closing your account will result in the following:

  • The closed account’s online ID cannot be used to create another account. 
  • You will lose access to any content purchased using the account. This content cannot be transferred to another account, and refunds can only be given in line with the PlayStation Store cancellation policy
  • You will lose access to any subscriptions and their associated entitlements. 
  • You will lose access to your PSN wallet. Funds in your wallet cannot be returned, as stated in the Terms of Service.

Need help? 

Contact our support specialists