Back up and restore data with an external storage device

Use the Backup and Restore option to easily back up all PlayStation®4 console data, including saved data and user profile data.

How to manage storage space

Learn how to manage your PlayStation®4 console storage space and game save data using PS Plus online storage, PS4 system storage and USB storage.

PlayStation Plus Online Storage

Find out how to make the most of PlayStation®Plus online storage.

Upgrade HDD

Find out how to upgrade your PlayStation®4 console's hard disc drive (HDD).

How to capture gameplay and screenshots

Save the memorable moments in your games on PlayStation®4 consoles by taking screenshots and recording video clips.

Share Play on PS4 consoles

Pass the controls of your PlayStation®4 console and let someone try one of your games, or play the game together, even if you're not on the same console.

How to stream gameplay with Broadcast

Find out how to link your PlayStation®4 console to a streaming account and start broadcasting your gameplay to friends and followers.

Broadcast and Share Play troubleshooting

Learn how to troubleshoot PlayStation®4 Broadcast and Share Play issues.

Request to Watch feature

Find out how to send a request to watch your friend's gameplay on PlayStation®4 consoles.

PS4 Remote Play and Second Screen for PS Vita

Learn how to connect your PlayStation®Vita to a PlayStation®4 console for Remote Play and Second Screen play.

PlayStation Remote Play on mobile devices

With Remote Play, you can control your PlayStation® console remotely wherever you have a high-speed Internet connection.

PlayStation Remote Play on PC and Mac

With Remote Play, you can control your PlayStation® console remotely wherever you have a high-speed Internet connection.

Remote Play connection troubleshooting

Diagnose and resolve issues with Remote Play.

PlayStation Media Player

Find out how to set up Media Player on PlayStation®4 consoles.

Access files from an external storage device on Media Player

Find out how to to play content from a USB device on PlayStation®4 consoles.

How to set up HDR

Find out how to set up HDR on PlayStation®4 consoles to enjoy greater detail and depth of color.

Change audio output

Learn how to change the audio output on your PlayStation®4 console.

Picture or sound issues

Find out how to resolve picture and sound issues on PlayStation®4 consoles.

Where to find serial and model numbers

Find out where you can find the serial and model numbers on PlayStation®4 models and when you might need to use them.

Manuals

Find the manual for your console or device.

Online user guide

View the PlayStation®4 console user guide online.

Accessibility

The PlayStation®4 console has been designed with several features and functions to support accessibility needs.

PS4 system software

For the best PlayStation experience, make sure your PlayStation®4 console system software is always updated to the latest version.

Update PS4 system software using Safe Mode

If your PlayStation®4 console has been offline from PlayStation™Network (PSN) for a long time, or a system software update has failed, you may need to update the PlayStation 'firmware' manually.

Reinstall PS4 system software using Safe Mode

Find out how to 'factory reset' your PlayStation®4 console using Safe Mode options 6 and 7. These steps delete all user data and reinstall the PlayStation firmware.