Select a category from below:
Creating and joining a party
Joining a PlayStation™Network party allows you to communicate with group members via voice chat and text messages.
Voice chat troubleshooting
Learn how to troubleshoot common voice chat issues on PlayStation®4 consoles.
How to earn trophies
Learn about trophy settings, how your trophy level is determined and how to sync your trophies.
Adding friends on PSN
Find out how to send a friend request, manage your requests and remove friends on PlayStation™Network (PSN).
Back up and restore data with an external storage device
Use the Backup and Restore option to easily back up all PlayStation®4 console data, including saved data and user profile data.
How to manage storage space
Learn how to manage your PlayStation®4 console storage space and game save data using PS Plus online storage, PS4 system storage and USB storage.
PlayStation Plus Online Storage
Find out how to make the most of PlayStation®Plus online storage.
Find out how to upgrade your PlayStation®4 console's hard disc drive (HDD).
How to capture gameplay and screenshots
Save the memorable moments in your games on PlayStation®4 consoles by taking screenshots and recording video clips.
Share Play on PS4 consoles
Pass the controls of your PlayStation®4 console and let someone try one of your games, or play the game together, even if you're not on the same console.
How to stream gameplay with Broadcast
Find out how to link your PlayStation®4 console to a streaming account and start broadcasting your gameplay to friends and followers.
Broadcast and Share Play troubleshooting
Learn how to troubleshoot PlayStation®4 Broadcast and Share Play issues.
Request to Watch feature
Find out how to send a request to watch your friend's gameplay on PlayStation®4 consoles.
PS4 Remote Play and Second Screen for PS Vita
Learn how to connect your PlayStation®Vita to a PlayStation®4 console for Remote Play and Second Screen play.
PlayStation Remote Play on mobile devices
With Remote Play, you can control your PlayStation® console remotely wherever you have a high-speed Internet connection.
PlayStation Remote Play on PC and Mac
Remote Play connection troubleshooting
Diagnose and resolve issues with Remote Play.
PlayStation Media Player
Find out how to set up Media Player on PlayStation®4 consoles.
Access files from an external storage device on Media Player
Find out how to to play content from a USB device on PlayStation®4 consoles.
How to eject a stuck disc
If a disc gets stuck in your PlayStation®4 console, you can manually eject it.
Troubleshoot your console.
Learn how and when to access Safe Mode, a troubleshooting tool designed to help resolve data and display issues.
How to set up HDR
Find out how to set up HDR on PlayStation®4 consoles to enjoy greater detail and depth of color.
Change audio output
Learn how to change the audio output on your PlayStation®4 console.
Picture or sound issues
Find out how to resolve picture and sound issues on PlayStation®4 consoles.
Where to find serial and model numbers
Find out where you can find the serial and model numbers on PlayStation®4 models and when you might need to use them.
Find the manual for your console or device.
Online user guide
View the PlayStation®4 console user guide online.
The PlayStation®4 console has been designed with several features and functions to support accessibility needs.
PS4 system software
Find out the main features in the latest system software update for PlayStation®4 consoles.
For the best PlayStation experience, make sure your PlayStation®4 console system software is always updated to the latest version.
Update PS4 system software using Safe Mode
If your PlayStation®4 console has been offline from PlayStation™Network (PSN) for a long time, or a system software update has failed, you may need to update the PlayStation 'firmware' manually.
Reinstall PS4 system software using Safe Mode
Find out how to 'factory reset' your PlayStation®4 console using Safe Mode options 6 and 7. These steps delete all user data and reinstall the PlayStation firmware.
Enter your date of birth.