How to troubleshoot broadcast issues on PlayStation consoles

Learn how to troubleshoot broadcast issues on PlayStation®5 consoles and PlayStation®4 consoles.

Can’t start a broadcast on your PS5 console?

  1. Check the PSN status page. If you see any alerts, wait until the service is back online and try again.
PSN status
  1. Make sure you're running the latest system software on your PS5® console.
Update PS5 system software
  1. Go to Settings > Network > Connection Status and select Test Internet Connection. If you’re having internet issues, check the guide below for troubleshooting steps.
PlayStation Repairs
  1. Unlink the broadcast service from your account and link it again.
Unlink services on PS5 consoles
  1. Restore licenses on your PS5 console.
Restore licenses on PS5 consoles

  1. Enable Console Sharing and Offline Play on your PS5 console. If it’s already enabled, disable Console Sharing and Offline Play on your PS5 console and then enable it again.

Console Sharing and Offline Play

  1. Turn on your PS5 console in Safe Mode, then select Clear Cache and Rebuild Database.

Start console in Safe Mode
  • Child accounts can’t broadcast on PlayStation consoles.
Child account restrictions
  1. Check the PSN status page. If you see any alerts, wait until the service is back online and try again.
PSN status
  1. Make sure you're running the latest system software on your PS4® console.
Update PS4 system software
  1. Go to Settings > Network and select Test Internet Connection. If you’re having internet issues, check the guide below for troubleshooting steps.
PlayStation Repairs
  1. Unlink the broadcast service from your account and link it again.
  1. Restore licenses on your PS4 console.
Restore licenses on PS4 consoles

  1. Activate the PS4 console as your primary PS4 console.

    If it’s already activated, deactivate the PS4 console and reactivate it again.

Activate Primary PS4 console
Deactivate PS4 console
  1. Turn on your PS4 console in Safe Mode, and then select Rebuild Database.
Start console in Safe Mode
  • Child accounts can’t broadcast on PlayStation consoles.
Child account restrictions
Visit the online user’s guide for more information

Twitch stream stuck on preparing?

Can’t start a YouTube broadcast?

To access some features including broadcast on YouTube, you may need to verify your YouTube account with your phone or email address.

If you’re stuck on verification while starting your YouTube broadcast, try the steps below.

  1. Go to YouTube on a web browser and log in to the same account you’ve linked on your console.
  2. Start live streaming on your YouTube account.
  3. Go back to your console and start a broadcast again.
  • If you’re still having issues, unlink YouTube from your account and link it again.
Unlink services on PS5 consoles
Visit the online user’s guide for more information

Need help? 

Contact our support specialists

Contact PlayStation Support