Voice chat troubleshooting 

PlayStation™ Network voice chat troubleshooting 

Learn how to troubleshoot common voice chat issues on PlayStation®5 consoles and PlayStation®4 consoles.

Adjust PS5™ console audio settings

If you are having trouble with voice chat, try adjusting the following settings.

  1. Go to Settings > Sound > Audio Output and select Output Device and select an audio output device to use.

  2. You can also adjust what audio you hear through headphones by selecting Output to Headphones.

Your controller has a mic that you can use for voice chat and voice input. Press the mute button on your controller to mute and unmute your mic.

To configure the microphone settings for your controller, a headset or USB mic, go to Settings > Sound > Microphone. From this menu you can change your Input Device and Adjust Microphone Level.

  • Press the PS button to go to the control center and select Game Base. Then, select your party from the list. 

  • You can switch between voice chat and game chat by selecting the drop-down menu on the voice chat card in the control center.

  • You can adjust the audio balance between the voice chat and other audio on your console by selecting the slider on the voice chat card in the control center.

Adjust PS4™ console audio settings

If you are having trouble with voice chat, try adjusting the following settings.

  • Go to Settings > Devices > Audio Devices > Output Devices.

  • If you are using headphones, select Output to Headphones to select what sound comes through headphones.

The setting Headset Connected to Controller is displayed only when a headset is connected to your DUALSHOCK 4 wireless controller.

Is it possible to output PS4 voice chat and game audio to both headset and TV?

Due to the PS4 specifications, voice chat and game audio cannot output to both the headset and TV.

  • Go to Settings > Devices > Audio Devices > Adjust Microphone Level.

If the microphone is working, the Input Volume bar will respond.

If the input volume meter does not respond, try a different headset or controller. If audio cannot be exchanged with a specific device, it is possible that the device has a problem. If your PlayStation device is within the warranty period, contact us

  • Go to Party > Party Settings > Chat Audio and select Prioritize Party Chat or Prioritize Game Chat

Fix interruptions to voice chat  (voice chat disconnecting) 

If you suddenly lose your connection while using party voice chat, it may be due to your internet connection. Please try these troubleshooting steps.

Speaker and microphone icons flash during voice chat

If the speaker or microphone icon flashes during party voice chat and you can’t communicate with your friends, it’s possible that this is linked to your internet connection. Please try these troubleshooting steps.

PSN voice chat troubleshooting

If you are wirelessly connected to the Internet, switch to a wired connection to see if there is an improvement.

Turn off the console and your internet device (modem and router) and try restarting.

Speak to your Internet service provider and ask them how you can open the following PSN ports on your router:

TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479

Device troubleshooting

Please try the following troubleshooting methods for each device.

Please try reconnecting the device.

  • Make sure that the headset MIC switch is not set to the “OFF” side.

  • Please try reconnecting the device.

  • If you have another wireless controller, please try connecting the headset to another controller.

  • Make sure the wireless surround headset microphone is not muted. When muted, the wireless surround headset status light is purple. The position of the light/button differs depending on the product. For details, refer to the instruction manual.
  • Adjust the volume balance by using the SOUND / CHAT button on the PlayStation Wireless Headset.

Need help? 

Contact our support specialists