Grand Theft Auto VI game troubleshooting

Find out how to troubleshoot Grand Theft Auto VI download and launch issues, missing in-game content, and PlayStation®5 console issues.

GTAVI download issue on your PS5 console?

  1. Go to Downloads/Uploads in the control center and select the download.
    Select Pause, and then select Resume to restart the download. 
  2. If you’re still having issues, select Cancel and Delete to delete the game from the download list.
    Find the game in your Game Library and try again.
Find and download games
  1. Check the PlayStation status page. If you see any alerts, wait until the service is up and running and then try again.
PlayStation status
  1. Check that your console has the latest system software installed.
    Go to Settings > System > System Software > System Software Update and Settings.
Update PS5 console system software
  1. Check that you have enough free space for the game.
    To find the required space for the game, go to your Game Library, select the game > … (more) > View Product.
    The required free space appears on the right of the screen.
    To check the free space on your PS5 console, go to Settings > Storage.
Manage PS5 console storage space
Find and download games
  1. Start your PS5 console in Safe Mode and select Clear Cache and Rebuild Database to create a new database of all content.
Safe Mode on PS5 consoles

Can't launch GTAVI on your PS5 console?

Grand Theft Auto VI releases on November 19, 2026, on PS5® consoles. Pre-load for Grand Theft Auto VI starts at midnight local time on November 10, 2026. 

If the account you are using does not own the game, make sure the account that owns the game has turned on Console Sharing and Offline Play on this PS5 console.

  1. Go to Settings > Users and Accounts > Other > Console Sharing and Offline Play.
  2. Select Enable.
Find out more

Visit the guide below.

Download issue
  1. Go to Settings > Users and Accounts > Other > Restore Licenses. 
  2. Select the licenses that you want to restore. 

To restore a license directly from the home screen or your game library, go to the game, press the options button, and then select Restore License from the menu.

Restore licenses

Missing in-game content?

Ultimate Edition bonuses are available throughout Jason and Lucia’s story, with new bonuses available in each chapter.

What’s included in the Vintage Vice City Pack? 

  • '55 VAPID STANIER: Cruise Shore Drive in this classic sedan and store it just a stone's throw from the glistening sands of Ocean Beach in the Shore Court garage, complete with a weapon locker plus a secure place to deposit stolen goods to be fenced.
  • OUTFITS AND HAIRSTYLES: Dress for excess with Jason’s effortlessly chic linen suit in vintage pastel, complemented by the cut and coif of the decade of decadence. Show everyone the world is yours in Lucia’s red sequin mini dress and curls.
  • EXCLUSIVE WEAPON PATTERN: Adorn most guns with a tropical pattern inspired by Tommy Vercetti's iconic palm tree button-up.

The Vintage Vice City Pack is included with all digital purchases of Grand Theft Auto VI made before 11:59:59 PM local time on November 19, 2026.

PS5 console troubleshooting

Having issues with your PS5 console? Please visit PlayStation Repairs for troubleshooting steps.

PlayStation Repairs

Need help? 

Contact our support specialists

Contact PlayStation Support