PlayStation Support
Search for your error code or browse the most common PS5™ error codes below.
WS-116331-5 Access to PSN has been temporarily suspended.
NP-102946-2 Please install the latest update file.
NP-102944-0 Please install the latest system software.
NP-102945-1 Please install the latest system software.
CE-108889-4 Please install the latest system software.
WS-116328-1 Please install the latest system software.
NP-102947-3 The internet connection is too slow or unstable to perform the update.
WS-116332-6 Access from your PS5 console may be prohibited or temporarily unavailable.
WS-116367-4 Access to PSN has been suspended.
NP-102955-2 The account information is incorrect.
CE-108862-5 Unable to connect to the server.
WS-116330-4 Access to PSN has been temporarily suspended.
CE-108360-8 Please check the connection status of HD camera and PS Camera.
NW-102265-6 Unable to connect to the server.
NW-102261-2 Unable to connect to the server.
WV-109144-9 Unable to connect to the server.
WV-109166-3 Unable to connect to the Internet.
WV-109145-0 Unable to connect to the Internet.
CE-105799-1 Unable to connect to the server.
NW-102315-2 A communication error has occurred.
WS-116420-4 Unable to connect to the server.
NW-102308-4 A communication error has occurred.
CE-111161-1 Please check the connection status of HD camera and PS Camera.
WS-116449-5 This service is currently under maintenance.
WS-115019-7 Unable to connect to the server.
WS-116521-6 This service is currently under maintenance.
NP-103105-0 This service is currently under maintenance.
NP-103109-4 This service is currently under maintenance.
WV-109153-9 The connection to the network has timed out.
NP-103111-7 This service is currently under maintenance.
NP-103117-3 This service is currently under maintenance.
CE-117722-0 Your streaming connection has an error.
WS-115195-2 Unable to connect to the server.
WS-116439-4 Unable to connect to the server.
NW-102650-4 Unable to connect to the server.
CE-113212-0 Unable to connect to the server.
WV-109146-1 Unable to connect to the server.
NW-102417-5 The connection to the network has timed out.
CE-107520-5 Please install the latest system software.
WS-116522-7 The system software is the update failed.
CE-110538-8 Failed to read Blu-ray disc.
WS-117224-7 There may be a problem with Two-Step Verification setup.
WS-117176-3 There may be a problem with your two-step verification settings.
CE-108255-1 An error occurred on the application.
CE-100028-1 There is not enough free space on the SSD.
CE-112069-9 An error occurred on data transfer via a network.
CE-108262-9 There may be a problem reading the system software or data.
E2-8223b400 Unable to connect to the server.
E2-8223b089 Unable to connect to the server.
CE-107649-7 The inserted disc contains content that is different from the installed data.
CE-100005-6 There was a problem reading the disc.
WS-116329-2 PSN sign-in ID or password does not match.
CE-106485-4 There may be a problem reading the system software or data.
CE-100002-3 Failed to update the application.
CE-112839-4 An error has occurred while connecting to PlayStation™ Network.
CE-107938-8 Failed to update the application.
CE-112841-7 You are not signed in.
SU-101495-0 This code indicates that the system is up to date.
CE-100096-6 There was a problem loading the application.
CE-107857-8 There was a problem loading the application.
CE-100006-7 The external storage drive cannot be recognised.
NP-102937-2 You are signed out of PlayStation™Network
CE-109737-7 The USB storage device cannot be recognised.
SU-101193-5 Update to the latest system software.
CE-113227-6 An error has occurred.
CE-100008-9 An error has occurred.
CE-113511-2 An error has occurred.
NP-103028-4 There was an issue signing in.
NP-104433-5 There may be a problem with the sign-in status.
CE-105771-1 An error has occurred.
CE-110555-7 The disc cannot be read.
CE-100022-5 An error has occurred.
NP-103539-1 Unable to connect to the server.
E2-817B122B Unable to connect to the server.
CE-105841-9 An error has occurred in the application.
CE-110551-3 Failed to read the disc.
CE-107750-0 A system error has occurred.
NP-102943-9 The application cannot be launched with this user.
NP-103047-5 Unable to connect to the server.
WS-116518-2 Internal error.
NP-103172-4 Network connection error.
NP-103019-4 Application error.
CE-110552-4 Failed to read the disc.
CE-106444-9 An error occurred while connecting to PSN.
CE-106439-3 An error has occurred in the operation of the application.
WS-116414-7 A network connection error has occurred.
WS-114241-3 An error occurred connecting to the server.
NW-102655-9 There was an error with the application.
CE-107527-2 Installation failed.
CE-110032-7 PSN Online ID information does not match.
CE-106449-4 An error occurred connecting to the server.
WS-114298-5 You may not be online.
CE-105638-3 Content activation failed.
NP-104303-1 There was a problem communicating with the server.
NP-104291-7 An error occurred because the licence information of the content cannot be confirmed.
CE-107255-0 Your subscription to PlayStation Plus cannot be confirmed.
CE-109258-5 Unable to connect to the server.
CE-107622-8 Failed to launch the application.
WS-116483-3 There was a problem connecting to the server.
CE-107872-5 There is not enough free space on the console storage.
SU-101337-5 If this error is displayed, your PS5 console may not have started properly.
NW-102216-2 An error occurred while connecting to PSN.
CE-118446-4 There was a problem updating the system.
CE-112988-9 This content cannot be purchased.
CE-107863-5 A network connection error has occurred.
CE-116799-3 Your subscription to PlayStation®Plus can't be confirmed.
CE-109245-1 The licence information of the content cannot be confirmed.
WS-116486-6 There was an issue connecting to the server.
CE-100095-5 There was an issue when starting the application.
CE-118415-0 Your subscription may need to be verified.
NP-103191-5 Online connection failed.
NW-102379-2 There was an error when connecting to PlayStation™Network.
CE-109503-8 An error occurred when connecting to PlayStation™Network.
CE-113338-9 An error occurred while updating the PS5 system software.
CE-106487-6 There was an issue when downloading and installing content.
WS-116489-9 An error has occurred while connecting to the PSN from PS5 console.
WS-113947-5 Please check that the information for your registered payment method is correct.
CE-108863-6 Your PlayStation®5 console couldn't connect to the server.
CE-100009-0 There was an issue with the update file.
CE-117740-0 There may be a problem with the application.
CE-118866-0 There was an application update error.
CE-119224-9 An error occurred while updating the PS VR2 Sense controller device software.
CE-108877-1 An error has occurred while connecting to the server.
SU-101312-8 Blu-ray Disc drive does not exist.
NP-104627-0 Your PlayStation®5 console lost connection to the server.
CE-112840-6 There was a problem connecting to the server.
CE-118527-4 There was a problem resolving the hostname.
NW-102468-1 There was a problem connecting your PlayStation®5 console to the network.
CE-107891-6 Content isn’t installing properly on your PlayStation®5 console.
WS-116520-5 An error occurred while connecting to the server.
CE-109573-5 An error occurred when starting the game on your PlayStation®5 console.
NP-103148-7 There was an issue when connecting your PlayStation®5 console to the internet.
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