The latest version of system software is not recognized and the update failed.
Please try the following according to the update method you are using:
- To update via the Internet
・Restart your PlayStation®5 console, and connect to the Internet using a wired connection as much as possible, and configure the network settings again.
・When using a wireless connection, review the installation location bringing your PS5® console closer to your router or removing anything interrupting the connection between the devices.
・Turn off your router and modem, and wait at least 5 minutes, then restart it.
- To update via a USB storage device
Please download the latest version of the system software.
Please make sure the file name and save location are correct.
- To update with a game disc
Ensure there are no fingerprints, smudges, or scratches.
If there are any dirt or prints, clean the disc with a soft clean cloth such as glasses cleaning cloth and wipe it from the center to the edges.
If the above won't work, try other update methods if possible.