Follow these steps to resolve common issues with redeeming PlayStation™Store vouchers.
When redeeming a voucher, please check the following:
If you're redeeming a subscription voucher, please check the following:
Some subscription vouchers need your credit or debit card details to be added to your account before they can be redeemed. You'll see a pop-up message when attempting to redeem this type of voucher.
If your voucher code is printed on a receipt, please contact the retailer to recover the code.
For all other types of damaged voucher, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.
Some voucher codes require activation at the time of purchase. Please check the voucher — it’ll state 'no value until activated at register' on the front and back. If this type of voucher isn’t working, please check with the retailer that it was correctly activated.
Please check the transaction history of each account associated with your PlayStation consoles. You may also need to check whether the content is already in your Library (download list on PS3 and PS Vita).
If you’re redeeming a voucher for additional content—such as in-game currency or a season pass—please relaunch the game and check to see if the content has been applied
Please note, the availability and release date of DLC or pre-order content is determined by the publisher.
It’s not possible to transfer funds or content between accounts. Please verify you are signed into the correct account for PlayStation™Network before redeeming a code.
If you’re sure that you haven't redeemed the voucher, please contact us, describing the date of purchase and the retailer. You’ll be asked to provide proof of purchase and pictures of both sides of the voucher.
If you’d like to share eligible content or PlayStation®Plus benefits with other players on your console, please visit the guides below.
If you're still having issues with a voucher, please contact PlayStation Support using the link below.
Contact our support specialists