Accessories

Connect your PULSE Elite™ wireless headset to your PS5® console using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your headset out of the box. 

1. Make sure that your PS5 console is on. 
2. Insert the USB adapter into one of the USB Type-A ports on your console. 
3. Press the PlayStation Link™ button on your headset to turn it on.
   The status indicator on your headset slowly blinks blue while searching for a connection.
   When connected, the indicator on your headset turns solid blue and the indicator on the adapter turns solid white.
4. Follow the on-screen instructions to take a tour of your headset.

Connect your PULSE Elite wireless headset to compatible PCs (Windows) or Macs (macOS) that have USB audio output using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your headset out of the box. 

1. Make sure your PC or Mac is on. 
2. Insert the USB adapter into a USB Type-A port on your PC/Mac. 
3. Press the PlayStation Link™ button on your headset to turn it on.
   The status indicator on your headset blinks blue while searching for a connection. 
   When connected, the indicator on your headset turns solid blue and the indicator on your adapter turns solid white.

You can also install the PlayStation Link™ PC Driver on your Windows PC to update your headset, adjust audio settings, and more without connecting to your console. 

Connect your PULSE Elite wireless headset to compatible mobile devices that support a Bluetooth connection.

You first need to pair your headset to your mobile device to set up a Bluetooth connection.

1. Make sure Bluetooth is toggled “on” from the Bluetooth settings of your mobile device. 
2. Press the PS Link button on your headset to turn it on.
   Your headset automatically connects to the last connected device.
3. Press and hold the PS Link button on your headset, and release it when the status indicator on your headset quickly blinks blue (approximately 8 seconds).
   Your headset is in pairing mode when the indicator quickly blinks blue.
4. From the Bluetooth settings on your mobile device, select “PULSE Elite” from the list of Bluetooth devices.
   When paired and connected, the indicator on your headset turns solid blue.

Use the PS Link button on your PULSE Elite wireless headset for different functions that can be activated by short and long presses.

Quick press and release

• Turn on your headset to search and connect to your last connected device (PS Link or Bluetooth device).
• Cancel a search for an existing connection or new pairing. Your headset connects back to the last connected device.

Quick press three times

• Displays Sound controls from the control center.

Press and hold for approximately 2 seconds, release

• Deactivate current connection and initiate connection to a previously paired PS Link or Bluetooth device.

Press and hold approximately 4 seconds, release

• Turn off your headset.

Press and hold for approximately 8 seconds, release

• Pair to a new PS Link or Bluetooth device.

Press and hold for 8 seconds. Release, and then press and hold for 8 seconds again

• Wipe all paired connections from your headset. Be careful, as this deletes all PS Link and Bluetooth pairings and audio settings.

Press and hold for at least 10 seconds, release

• Reset your headset (this doesn’t delete any pairings or settings).

When you first use your PULSE Elite™ wireless headset with your PS Portal, you need to pair them. Make sure you’ve completed initial setup of your PS Portal before pairing. 

1. Turn on your PS Portal.
2. Press the PlayStation Link™ button on your headset to turn it on.
3. Press and hold the PlayStation Link™ button on your headset, and release it when the status indicator on your headset quickly blinks blue (approximately 8 seconds).
   Your headset is in pairing mode when the indicator quickly blinks blue.
4. Press the PS Link button on your PS Portal.
   When paired and connected, the indicator on your headset turns solid blue and your PS Portal shows a connected state.

1. Charge the headset with the USB cable that came with the headset.
   
2. Plug the USB adaptor into your console.
3. Switch the headset on and wait for the blue light to stop blinking and turn solid blue. A solid blue light indicates a successful pairing.

Visit the Online User's Guide to find out more about PS4™ console settings for Audio Devices.

When you turn on or turn off your PULSE Elite wireless headset, the status indicator blinks to show the battery level. If the indicator blinks red, the battery level of your headset is low or empty. 
You can charge your headset from any compatible USB Type-A charging port using the included USB cable. 

1. Make sure your device with the USB-A port is on, such as your PS5 console or PC/Mac®. 
2. Connect your headset to the USB-A port using the included USB cable.
   The indicator on your headset slowly blinks orange while charging. 
3. Wait for your headset to charge.
   You can use your headset while charging as long as you keep it connected to the USB device. 
   The indicator turns off when charging is complete.

The status indicator blinks to indicate the battery level of your PULSE Elite wireless headset.

You must mount the PULSE Elite charging hanger to a vertical surface before you use it to charge your PULSE Elite™ wireless headset.

Use the volume button on the right side of your headset to raise or lower the PlayStation Link™ volume.

You can press the mute button on your microphone to mute or unmute. 

• When the mute indicator is lit, the mic is muted. Other players can’t hear you. 
• When the mute indicator is unlit, the mic is on. Other players can hear you. 

If you’re having issues with your PULSE Elite wireless headset, try resetting it. Resetting won’t affect any PlayStation Link™ or Bluetooth pairings, or audio settings.

1. Press and hold the PlayStation Link™ button on your headset for at least 10 seconds.
   While you’re holding the button, your headset turns off.
2. Press the PS Link button on your headset to turn it back on.
3. Check if the issue with your headset has been fixed.

1. Make sure the wireless adaptor is firmly plugged into your console.
   
2. Turn off your headset by pressing the OFF button located near the ear cup, then back ON again. The headset light will blink when pairing.

Your headset might be out of range from your console, or another electronic device might be causing interference with your wireless router.

1. Try turning your wireless router off and then on again.
2. If you’re still having issues, try resetting your headset.

Updates for your PULSE Elite wireless headset and USB adapter are added when you update your PS5 console system software. Make sure your headset and adapter are updated to the latest version available. When there’s a new update available, follow the on-screen instructions.

You can also manually check and update the device software. 

You can also install the PlayStation Link™ PC Driver on your Windows PC to update the firmware of your headset and adapter without connecting to your console. 

Make sure you insert and position your PULSE Explore wireless earbuds into your ears as shown below.

You can also install the PlayStation Link™ PC Driver on your Windows PC to update your earbuds, adjust audio settings, and more without connecting to your console. 

Connect your PULSE Explore wireless earbuds to compatible mobile devices that support a Bluetooth connection.

You first need to pair your earbuds to your mobile device to set up a Bluetooth connection.

1. Make sure Bluetooth is toggled “on” from the Bluetooth settings of your mobile device.
2. Make sure both of your earbuds are in the charging case.
3. Press and hold the PS Link button on the case and release it when the status indicator on the case quickly blinks blue (approximately 8 seconds).
   Your earbuds are in pairing mode when the indicator quickly blinks blue.
4. Go to the Bluetooth settings on your mobile device, and then select “PULSE Explore” from the list of Bluetooth devices.
   When paired and connected, the indicator on the case turns solid blue.

When you first use your earbuds with your PS Portal, you need to pair them. Make sure you’ve completed initial setup of your PS Portal before pairing.

1. Turn on your PS Portal.
2. Make sure both of your earbuds are in the charging case.
3. Press and hold the PlayStation Link™ button on the case and release it when the status indicator on the case quickly blinks blue (approximately 8 seconds).
   Your earbuds are in pairing mode when the indicator quickly blinks blue.
4. Press the PS Link button on your PS Portal.
   When paired and connected, the indicator on the case turns solid blue and your PS Portal shows a connected state.

1. Dock your earbuds in the case.
   The indicator on the case slowly blinks orange while charging.
2. Wait for your earbuds to charge.
   The indicator turns off when charging is complete.

• When the battery of your earbuds is empty, fully charging them takes approximately 40 minutes. If you want to use your earbuds sooner, let them charge for 10 minutes to use for 1.5 hours.

1. Make sure your device with the USB-A port is on, such as your PS5 console or PC/Mac®. 
2. Connect your case to the USB-A port using the included USB cable.
   The indicator on your case slowly blinks orange while charging
3. Wait for your case to charge.
   The indicator turns off when charging is complete. 

• When the battery of the charging case is empty, fully charging it takes approximately 1.5 hours. 
• If you want to charge your case while your console is in rest mode, you must activate this feature. 

The status indicator blinks to indicate the battery level of your earbuds and case.

Updates for your PULSE Explore wireless earbuds and USB adapter are added when you update your PS5 console system software. Make sure your earbuds and adapter are updated to the latest version available. When there’s a new update available, follow the on-screen instructions.

You can also manually check and update the device software.

You can also install the PlayStation Link™ PC Driver on your Windows PC to update the firmware of your earbuds and adapter without connecting to your console. 

Find out how to reset your PULSE Explore™ wireless earbuds and other troubleshooting steps.

A) USB Type-A connector

B) PlayStation Link button

C) Status indicator

You can use a second PS Link USB adapter to set up another PS Link connection to a USB audio device without having to unplug your first USB adapter.

A new, standalone USB adapter isn’t paired to your device out of the box, so you first need to pair them.

When your PS Link device is paired and connected with your PS Link USB adapters, you can easily switch between PS Link connections.

Reset your PlayStation Link™ USB adapter if you’d like to clear all PS Link connections.

You can reset your USB adapter from any USB Type-A charging port.

1. Make sure your device with the USB-A port is on, such as your PlayStation®5 console or PC/Mac.
2. Insert your USB adapter into the USB-A port on your device.
3. Press and hold the PS Link button on your USB adapter for 30 seconds.
4. See if your adapter resets successfully by checking if any of your previously paired PS Link devices automatically connect to your adapter.
   If they don’t automatically connect, the reset was successful.
   If they automatically connect, the reset wasn’t successful. 

• Use a timer to make sure you press and hold the button for a full 30 seconds to reset your adapter.

Find out how to adjust settings of the following PlayStation Link™ devices on PlayStation®5 consoles: 

• PULSE Elite™ wireless headset 

• PULSE Explore™ wireless earbuds.

Find out how to adjust settings of the following PlayStation Link™ devices on PlayStation®5 consoles: 

• PULSE Elite™ wireless headset 

• PULSE Explore™ wireless earbuds.

Take full advantage of your PlayStation Link™ devices from your Windows PC. Install the PlayStation Link™ PC Driver to update your devices and adjust audio settings without a PlayStation®5 console. 

1. Insert your PlayStation Link™ USB adapter into an available USB port on your PC.
2. Open the quick menu of the PS Link Driver from the Windows notification. 
3. Follow the on-screen instructions.

• See the current version and all updates for PlayStation Link PC Driver. 

• Make sure nothing is blocking the connection between your PS Link device and your PS Link USB adapter. Try connecting your PS Link USB adapter to a USB port on the front of your console* or computer.
• Restart your wireless router. 
  
• Try moving your wireless router away from your PS Link devices. 
  
• If you have a wireless router that operates on multiple frequencies, please try disabling each frequency and testing your PS Link connection.
• If other wireless devices are operating close to your PS Link USB adapter, remove them and power down the devices to see if the connection issues are resolved. Example devices include:
  • Smart home devices (outlets, lights, thermostats, etc.)
  • Wireless speakers (sound bars, smart speakers, etc.)
  • Wireless routers
• Try using a USB extension cable (sold separately) to place some distance between your PS Link device and potential sources of interference.
  
• Try moving closer to your PS Link USB adapter to see if the signal quality improves.
  
• If you’re using a USB 3.0 hub with additional high-speed connected devices (external hard drives, etc.), safely unplug the devices and see if the connection issues are resolved. 

• If your computer has multiple in-use USB 3.0 ports, safely unplug the devices and see if the connection issues are resolved. 
• Try using a USB extension cable (sold separately) to place some distance between your USB adapter and potential sources of interference.

• Make sure your system software is up to date.
• If you’re using a USB extended storage drive with your PlayStation®5 console, safely unplug the drive and see if the connection issues are resolved. 

Reset your PlayStation Link™ USB adapter if you’d like to clear all PS Link connections.

You can reset your USB adapter from any USB Type-A charging port.

1. Make sure your device with the USB-A port is on, such as your PlayStation®5 console or PC/Mac.
2. Insert your USB adapter into the USB-A port on your device.
3. Press and hold the PS Link button on your USB adapter for 30 seconds.
4. See if your adapter resets successfully by checking if any of your previously paired PS Link devices automatically connect to your adapter.
   If they don’t automatically connect, the reset was successful.
   If they automatically connect, the reset wasn’t successful. 

• Use a timer to make sure you press and hold the button for a full 30 seconds to reset your adapter.

1. Connect the PS Camera cable to the AUX port on the back of your PS4.
2. Place your PS Camera on a level surface directly facing where you’ll be sitting when you play.
3. Change the angle of the PS Camera to make sure it’s capturing the right area.

If you are setting up your PS Camera for PS VR, there are a few extra steps to configure it. See the full PS VR Quick Start guide and video for more detail.

The PS Move controller is compatible with PS5™ consoles and PS4™ consoles. You need to pair your controller if it's the first time using it.

1. Turn on your PS5 console or PS4 console and set up your PlayStation®Camera.
2. Connect your PS Move controller to your console using the included USB Mini Type-B cable.
3. Press the PS button on the PS Move controller.

• You can use up to four motion controllers at one time. To use two or more PS Move controllers, pair each controller separately.
• When you play with your PS Move controller, always disconnect the USB cable before use.

Set up the PS Move motion controller and find troubleshooting steps for PS Move motion controller issues.

You'll need to pair your media remote to your PS5™ console before you can use it:

1. Go to Settings > Accessories > Media Remote > Set Up Media Remote, and follow the on-screen pairing instructions. 
2. If the automatic pairing doesn’t work, select Set Up Manually and follow on-screen instructions.

The media remote allows you to navigate your PlayStation®5 console and access media and apps without a wireless controller.

The PS VR aim controller is a Bluetooth® device. You’ll need to pair your controller when you use it for the first time and when you use it with another PS4™ console.

With your PS4 console on, connect your controller using a micro USB cable*, then press the 2 PS button. Your controller pairs with the console and turns on. After you’ve paired your controller, you can disconnect the micro USB cable and use your controller wirelessly. 

*The PS VR aim controller is not supplied with a micro-USB. Use the micro-USB cable for your DUALSHOCK 4 wireless controller.

Troubleshoot input lag, pairing or flashing light issues with the PS VR aim controller.

1. Press and hold the power button.
2. Select Restart.

If you can’t restart your PS Portal, try the following. 

1. Press and hold the power button on your PS Portal.
2. Wait for your PS Portal to turn off. Then, wait 30 seconds.
3. Press and hold the power button on your PS Portal.
   The system reboots.

If you’re still having issues, try performing a full reset.

1. On your PS5 console, go to Settings > System > Remote Play, and then turn on Enable Remote Play.
2. On your PS5 console, go to Settings > System > Power Saving > Features Available in Rest Mode. Select Stay connected to the Internet and Enable Turning on PS5 from Network
3. Make sure your PS5 console is connected to the internet and you are signed in with the same account.

If your PS Portal unexpectedly crashes or restarts while charging, try the following:

1. Unplug the charging cable from your PS Portal.
2. When the display of PS Portal is off, press and hold the power button for 10 to 15 seconds until it turns on and boots to the lock screen or one of the initial setup screens. 
3. Press and hold the power button for 2 seconds until the power options menu appears and select "Power off".
4. After PS Portal has powered off, plug it into the charging cable and resume charging.

• If your PS Portal repeatedly experiences this issue, try turning it off before connecting the charging cable (steps 3 and 4).
• This issue is planned to be addressed soon in an upcoming system software update.

1. From the top right of your screen, swipe left to display the Quick Menu. 
2. Go to Settings > System > System Software. 
3. Select System Software Update.

Check the features that are available in the update below.