How to troubleshoot your PULSE Explore wireless earbuds

If you still have issues after attempting to reset, you may need to wipe all paired connections from your earbuds. This deletes all PS Link and Bluetooth connections.

1. Make sure both of your earbuds are in the charging case.
2. Press and hold the PS Link button on the case and release it when the status indicator on the case quickly blinks blue (approximately 8 seconds).
3. While the indicator is blinking, press and hold the PS Link button on the case again for another 8 seconds. Release it when the indicator quickly blinks blue.
   If the wipe is successful, the indicator briefly blinks red.

How to reset your PlayStation Link USB adapter 

Reset your PlayStation Link™ USB adapter if you’d like to clear all PS Link connections.

You can reset your USB adapter from any USB Type-A charging port.

1. Make sure your device with the USB-A port is on, such as your PlayStation®5 console or PC/Mac.
2. Insert your USB adapter into the USB-A port on your device.
3. Press and hold the PS Link button on your USB adapter for 30 seconds.

1. See if your adapter resets successfully by checking if any of your previously paired PS Link devices automatically connect to your adapter.
   If they don’t automatically connect, the reset was successful.
   If they automatically connect, the reset wasn’t successful.

• Use a timer to make sure you press and hold the button for a full 30 seconds to reset your adapter.