Find out how to resolve common issues with add-ons, DLC and in-game currency.
If you're trying to use PlayStation Store content (such as add-ons or in-game currency) for a game on disc, the disc must be licensed for use in the same country/region as your account.
* Your account country/region can't be changed.
The content is compatible if your disc matches the country/region of your account. If you've checked that the country/region is correct but are still having issues, please contact PlayStation Support below.
If you're still having issues, please contact PlayStation Support using the link at the bottom of this page. Please provide the following information:
Details of your purchase.
A screenshot or video showing that the downloadable content isn't showing in-game.
Contact our support specialists