When a player purchases an in-game currency from PS Store, the transaction is verified and then communicated to the game servers. There are a couple of scenarios that might cause this transaction to fail. Please follow the troubleshooting steps below to identify your issue.
Please check the region of your account/PS Store and the region of the game you are trying to buy currency for. DLC and add-ons are locked to the region of the PS Store they were purchased from and will not be compatible with discs from another region.
If your PS Store and game regions match but you are still having issues, please check whether the service entitlement (in-game currency) has been transferred from PS Store to the game server:
If the "Remaining:" section shows "-" and the "Expires:" section shows a date, the currency has been transferred to the game server. Please contact the publisher to rectify this issue. If the "Remaining:" section shows "1", the currency has not been transferred from PS Store to the game server. To rectify this issue, please contact PlayStation Support*. *To find the appropriate contact information, please type ‘missing purchase’ into the search bar here. |
If the "Remaining:" section shows "-" and the "Expires:" section shows a date, the currency has been transferred to the game server. Please contact the publisher to rectify this issue. If the "Remaining:" section shows "1", the currency has not been transferred from PS Store to the game. To rectify this issue, please contact PlayStation Support*. *To find the appropriate contact information, please type ‘missing purchase’ into the search bar here. |
If the "Remaining:" section shows "-" and the "Expires:" section shows a date, the currency has been transferred to the game server. Please contact the publisher to rectify this issue. If the "Remaining:" section shows "1", the currency has not been transferred from PS Store to the game. To rectify this issue, please contact PlayStation Support*. *To find the appropriate contact information, please type ‘missing purchase’ into the search bar here. |