Sony

Troubleshoot DualSense Edge wireless controller

How to troubleshoot DualSense Edge wireless controller issues

Find out how to reset your controller and other troubleshooting steps.

How to reset your DualSense Edge wireless controller

If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Resetting won’t reconfigure your controller or affect pairing and profile settings.

D) Reset button
  1. Turn off your PS5 console.
  2. Locate the small reset button on the back of the controller.
  3. Use a pin or similar tool (not included) to press the reset button.
    This will not reconfigure the controller or affect pairing and profile settings.
  4. Connect the controller to your PlayStation®5 console using the USB cable that came with your controller, and press the PS button.

Still having issues?

Make sure to update your PlayStation®5 console system software and your DualSense Edge™ wireless controller device software to the newest versions available. 

If you’ve tried resetting your controller and are still having issues, please select an issue from the options below.