NW-102655-9

There was an error with the application.

This error may occur on the application side when there is a problem with the network connection. Please try the following:

  1. Check PlayStation™Network status page to see if there are any server failures or if maintenance is in progress.
  2. Restart your PlayStation®5 console.
  3. Perform an Internet connection test by selecting Settings > Network > Test Internet Connection and check if you are connected to the Internet properly. Also, review and configure your network settings again if necessary.
  4. Turn off your router, wait at least 5 minutes, then turn it back on.
  5. If your system software is not up to date, please update it to the latest version from Settings > System > System Software > System Software Updates and Settings. 
  6. Highlight the application, press the options button on your controller and select Check for update.

Need help? 

Contact our support specialists