Support for direct.playstation.com 

Support for direct.playstation.com 

Find support information about the direct.playstation.com experience.

Need to check your order status?

Find out how to track your order online. 

Find your shipping day

Visit the guide below to find your shipping day and tracking information. 

Get delivery updates 

Sign up to receive messages when your package is on its way, out for delivery, and when it arrives.

Initiate a return or replacement

Orders are available to return 30 days after the order ships. Any products returned must be sent back with the original packaging.

In-depth support for PlayStation® consoles

Hardware issue?

Game issue?

Account issue?