Shipping and order support

Shipping and order support for direct.playstation.com 

Find out when your direct.playstation.com order will ship, and how to track its progress.

How to check your order status 

  1. Find your order tracking details through order look up or sign in to direct.playstation.com and select My Orders.
  2. Find the order in question and click on Track to view the details.

Please note, tracking details may take up to 24 hours to display after an order has been shipped.

Status Description
Order Received The order has been created recently.
Preparing to Ship The order is being prepared to ship. No order modifications can be made at this time.

Shipped

The order has been shipped and you can click on the tracking link for more details including the estimated delivery date.
Shipping Label Created or Awaiting Carrier Pickup Hold tight! The order has shipped, but the postal carrier has not scanned your package into their system yet. Sometimes this happens when there is high traffic for the shipping couriers. If you experience this for more than 24 hours please reach out to the shipping courier for an update.
Delayed The order was delayed, check the tracking information for details and an updated delivery date.
Delivered The order has been delivered, check the tracking information for details.

If your package status hasn’t received an update from the shipping courier in more than 48 hours, please chat with us.

When do orders ship? 

  • Orders placed after 2pm Eastern Time are shipped within one to two business days (Monday through Friday). 
  • Orders aren't shipped on Saturdays, Sundays or holidays. 
  • Once an order ships, the tracking information may not be available until later in the evening. 
  • Geographic, holiday and other restrictions apply.

See our Shipping FAQ for details.

If your order hasn’t shipped after two business days, please chat with us.

How to sign up for delivery updates via text

  1. Look up your order tracking details through order look up or sign in to direct.playstation.com and select My Orders
  2. Find the order and click on Track to view the details. 
  3. On the details page, enter you mobile number next to Get Text Updates about Your Delivery and select Sign Up.

You will receive text messages when your package is on its way, out for delivery, and when it arrives.

Please note, the tracking link can take up to 48 hours to show up, even after you have received the shipment confirmation email. Shipments receive updates at various points between pickup and delivery.