Return an order placed on direct.playstation.com

How to return or replace an order placed on direct.playstation.com

Find out how and when you can return your direct.playstation.com order.

How to arrange a return or replacement for a direct.playstation.com order 

Orders are available to return 30 days after the order ships. Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. For more details, please see the returns refund policy

You can start a return or replace order from Order Look Up or My Orders.

Initiate a return from Order Look Up

  1. Go to Order Look Up and enter your order number, email address and billing phone number. 
  2. Find the order in question and select Return
  3. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. 
  4. Select Confirm Return
  5. Follow the on-screen instructions to print the return label.

Please note, the replacement option will not be available if the product is out of stock.

Initiate a return from My Orders

  1. Go to direct.playstation.com and sign in. 
  2. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders
  3. Find the order in question and select Return
  4. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. 
  5. Select Confirm Return
  6. Follow the on-screen instructions to print the return label.

Please note, the replacement option will not be available if the product is out of stock. 

Need Help? 

If you are running into difficulty with your return order, please chat with us.