Find out how and when you can return your direct.playstation.com order.
Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. For more details, please see the returns refund policy.
You can start a return or replace order from Order Look Up or My Orders.
Please note, the replacement option will not be available if the product is out of stock.
Please note, the replacement option will not be available if the product is out of stock.
Once we receive your return, we will process it within 10 business days. If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account. If you returned your order for a replacement, the replacement order will ship within 3-5 business days after processing the return.
Contact our support specialists for help with your direct.playstation.com experience
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