Billing support for

Find out more about billing times for

When will I be charged?

At the time you place your order, we pre-authorize your credit card for the estimated total for all items displayed in your cart. A pre-authorization hold is temporary and does not cause your card to be charged. The amount of the pre-authorization may count against your credit limit for approximately 1-8 days, depending on your financial institution

A finalized charge for your item(s) will be charged once your order is ready to ship. For orders of multiple items, you may be charged separately depending on shipments. 

  • If an order was unsuccessful you may see the pre-authorization charge used to verify billing information. This charge is removed based on your banks' policy, generally within 1-8 days.

You are charged according to the payment schedule on the Klarna app. Check the Klarna app or contact Klarna customer service for more information.

Your order didn’t complete?

Please consider the following when attempting to place an order: 

  • Verify the billing and shipping information you are entering during checkout is accurate. 
  • Check with your financial institution/bank to ensure they aren’t placing any holds on your payment method. 
  • Orders can’t be shipped to PO boxes.
  • Verify you are placing an order for the correct country/region. Your billing address and shipping address should be from the same country/region as your country/region.
  • Orders can’t be shipped to U.S. territories, or to addresses outside the United States.

  • Try a different residential shipping address if possible.

Need help? 

Contact our support specialists for help with your experience