Frequently Asked Questions

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How do I subscribe to PlayStation™Vue?

You can sign up for PlayStation™Vue from anywhere in the country and start watching right away, even if you're not at home. (Just make sure to sign in to PlayStation™Vue within the first 30 days of your subscription from the home zip code you chose when you subscribed.)

You can subscribe to PlayStation™Vue from:

Here are the steps to subscribe:

  • You’ll need an account on PlayStation™Network* with an associated U.S. based, valid credit card and a residential address on file. Don’t have an account on PlayStation Network*? Create an account on PlayStation Network now.

    Note: If a PO box or business account is associated with your account, you will need to manually adjust your address in order to subscribe to PlayStation™Vue.

  • Check out the available plans and channels for your area at psvue.com/plans (make sure to enter your zip code).

    Note: You can also review channels and plans in the PlayStation™Vue app on a PlayStation® console, through Amazon Pay on an Amazon Fire TV device, and within the PS Vue app on an Android mobile phone.

  • On the web, click START FREE TRIAL on psvue.com to visit psvue.com/subscribe. Add the plan you want (and/or any individual channels and add-ons) to your cart and check out. The Ultra plan does not have a free trial.

    Note: You can also purchase a PlayStation™Vue subscription in the PS Vue app on a PlayStation® console, through Amazon Pay on an Amazon Fire TV device, and within the PS Vue app on an Android mobile device.

  • Set up your first profile on any supported device and start enjoying PlayStation™Vue! Read more about setting up a profile.

If you have an Apple TV® or Roku® Player or TV, you will also need to activate the device. Learn more about device activation for Apple TV® and Roku® Players and TVs.

About free trials: One free trial per customer is available for the Elite plan, Core plan, or Access plan, and for each qualifying add-on and Standalone channels. The Ultra plan and some Standalone channels do not have free trials. A credit card is required to begin a free trial, although you will not be charged during the trial period. If you do not cancel your subscription before the end of a free trial, a paid subscription will begin automatically, and you will be charged a subscription fee (and any applicable tax) each month until you cancel. To cancel a subscription on PS4™ and PS3™ consoles or on Amazon Fire TV devices, go to [Settings] in the PS Vue app, select ‘Subscription’, and click ‘Unsubscribe’; on Android mobile devices or on the web, login at psvue.com/subscription and select 'Manage Subscription' (this may be inside a Settings menu), and scroll down to/click 'Cancel Subscription' (this may be under a 'Subscription Summary' header); or call 877-883-7669. If you cancel a multi-channel plan subscription, your add-on channel product subscription(s), if any, will also be canceled. There are no penalties for cancellation and you may cancel at any time, though refunds will not be given. Subscription charges will be deducted from your PlayStation wallet (or your default payment method, if your wallet has insufficient funds), or via an alternative payment method (e.g., Amazon Pay) if you sign up to pay via such method.

* Sony Entertainment Network

What’s the next step after I purchase a PlayStation™Vue subscription?

There are loads of great features to discover after subscribing, but the first thing you will want to do is setup your primary profile. You can set up your profile from any supported device, from anywhere in the country. Just make sure to sign-in to PlayStation™Vue from the zip code you chose during subscription at least once in the first 30 days of your subscription.

Once this is done, you can create up to nine additional profiles by visiting psvue.com/watch, using the PlayStation™Vue app on Android TV, Amazon Fire TV, or on a PS4™ or PS3™ console. For more information, please visit here.

Setting a “home device” will also unlock up to two additional streams for your home, giving you a total of five simultaneous home streams. You can read more about setting up a home device at https://www.playstation.com/en-us/network/vue/faq/features/#home-device.

To get the best out of your streams and profiles, you will also want to favorite the channels you love and DVR your must-see shows. Favoriting a channel will make it appear at the beginning of your channel guide and menus, and adding a show to My DVR will save all available episodes of that show into your My DVR library for up to 20 days from the date of airing.

For more information about My DVR and On Demand programming, visit https://www.playstation.com/en-us/network/vue/faq/features/#app-overview.

For more information on navigating your channel guide, visit https://www.playstation.com/en-us/network/vue/faq/features/#app-overview.

 

When does my billing cycle begin?

Your billing date is based on when you started your subscription with a trial. If you subscribed to the Access, Core, or Elite plans, your billing cycle begins on the last day of your free trial period. You will be billed your subscription cost on this same day of the month each month. If you have chosen the Ultra package, your billing cycle will begin immediately after subscribing, as the Ultra package does not offer a trial. If you have previously completed a free trial, your billing cycle will begin immediately after subscribing.

Please note, if your billing date falls on the 30th or 31st of the month, your billing date for shorter months - such as February - will instead fall on the last day of the month.

For more information on trials, please visit https://www.playstation.com/en-us/network/vue/faq/introduction/#free-trial.

How do I upgrade, downgrade, or cancel my subscription?

You can make adjustments to your PlayStation™Vue subscription – including upgrades, downgrades, and cancelling - by logging in at psvue.com/subscription, or within the PS Vue app on a PlayStation® console, or Android mobile device.

To make adjustments to your subscription from a PlayStation®4 or PlayStation®3 console:

  1. Within PlayStation™Vue, highlight ‘Settings’
  2. Go to ‘Subscription’ and press X
  3. Choose ‘Modify My Subscription’ or ‘Unsubscribe’

To modify your subscription from a web browser:

  1. Visit psvue.com/subscription
  2. Log in with your PSN ID
  3. Click ‘Cancel Subscription’ under ‘Subscription Summary’

About Amazon Pay on Amazon Fire TV devices:  If you subscribed to PS Vue through Amazon Pay on an Amazon Fire TV device, you can modify your subscription only through Amazon Pay on your Amazon Fire TV device. You can, however, cancel a subscription made through Amazon Pay by 1) Amazon Pay on an Amazon Fire TV device, 2) the PS Vue app on a PlayStation® console or Android mobile device, or 3) by logging in at psvue.com/subscription. For more information on Amazon Pay, please visit https://pay.amazon.com/us/help/201754640 on the Amazon website.

Note: If you are downgrading your subscription in the middle of your billing cycle, you will still continue to receive the upgraded package for the rest of the month and will not receive any refund or credit. The next billing cycle will start your new plan and you will be charged accordingly.

If you are upgrading your service in the middle of your billing cycle, you will be charged the pro-rata price difference and immediately upon purchase confirmation you will receive access to the upgraded plan.

Can I change my payment due date once my subscription begins?

Unfortunately, changing your payment due date is not possible at this time. You can, however, cancel your subscription to PlayStation™Vue and re-subscribe on the day you wish your billing cycle to start.

To cancel: On PS4™ and PS3™ consoles, go to ‘Settings” in the PlayStation™Vue app, select ‘Subscription’, and click ‘Unsubscribe; or log in to psvue.com/subscription and click ‘Cancel Subscription’ under ‘Subscription Summary’, or call 877.883.7669. There are no penalties for cancellation and you may cancel at any time. Upon cancellation, you will still have access for the rest of the month already paid for.

I am seeing error messages about my location. What should I do?

PlayStation™Vue and your location
You can use PlayStation™Vue from anywhere in the USA! You can even sign up outside your home area and start watching right away. However, you must return to your home area within the first 30 days of your subscription. After you’ve signed into PlayStation™Vue from your home area once within the first 30 days of your subscription, you can watch PlayStation™Vue from any location for 60 consecutive days before you must check in again from your home area. Read more about watching PlayStation™Vue away from home.

If you are outside your home area for longer than the timeframes mentioned above, you may receive certain error messages regarding unavailability of PlayStation™Vue or interruption of service. These errors can usually be resolved by signing into PlayStation™Vue from your home zip code.

Note: If you are in your home area but are still receiving a message or an error that you are not in your home area, you may be able to resolve this issue online at psvue.com/subscription, or by contacting Customer Support at psvue.com/chat or https://support.us.playstation.com.

Please note that PlayStation™Vue will not work across multiple IP addresses in the home, or your access to PlayStation™Vue will be interrupted.

Please visit the PlayStation.com knowledge base to read explanations about the most common error messages and information about what you can do to resolve the issue.

Changing your home address
If you’ve changed permanent addresses, you can contact Customer Support at psvue.com/chat or https://support.us.playstation.com to change your address.

Changing your zip code may result in changes to your account, as regional channel availability will vary based on your zip code.

Note: You may change your home address up to three times per year.

If you experience location errors with PlayStation™Vue after moving, please follow the prompts you see in the error message, or contact Customer Support at psvue.com/chat or https://support.us.playstation.com.

I forgot my username and password to my account on PlayStation™Network, and I can’t access PlayStation™Vue. What now?

Don’t worry! We can help get you back on track. Get help retrieving your username or password for PlayStation™Network.