Your console is unable to connect to PlayStation Network ("PSN"), please try the steps below:
- PlayStation Network services may be temporarily unavailable. Please check the status of PlayStation Network here.
- If PlayStation Network is available, perform an Internet connection test by going to [Settings] > [Network] > [Test Internet Connection] to confirm you can connect to the Internet.
- Update your router’s firmware. Please contact your router manufacturer or Internet Service Provider ("ISP") for assistance if required. Turn off other devices connected to your network. If you’re still experiencing difficulties, please try again later as the PlayStation Network may be experiencing high traffic.