Updated 02 March 2018

WC-40377-1 PS4 Error Code

Failed to add funds to wallet using a voucher or PSN card.

Your wallet can hold a maximum of £120.00. If the value of the top-up voucher has caused your wallet balance to exceed the maximum amount, it will not be accepted.

If you aren't at the limit and still receive this error, follow these steps:

  • Double check that the code has been entered correctly.
  • Check the date on the voucher. It is possible that it has expired or is not yet available.
  • The voucher code must be for the same region as your PSN account. If you have a physical card, look for a printed flag indicating its country.
  • If you do not know the region of your account, sign in to SEN Account Management online, select “Account” > “Account Details” and look at the country/region section at the bottom of the page.
  • You can only use a voucher code once. To check the transaction history of your account, sign in to Account Management. If already used, the voucher code will appear in the transaction details section.

If your voucher meets the requirements and you are still receiving this error code, visit the Redeeming a Voucher support article for more troubleshooting and PlayStation Support contact details.