How to fix CE-33984-7

The connection test timed out while trying to obtain your IP address.

  1. Go to Settings > Network. 
  2. Select Test Internet Connection.
  3. Restart your PlayStation®4 console and connect to the Internet using a wired connection if possible.
  4. If you are using WiFi, try moving your PS4® console closer to your router and removing anything interrupting the connection between the devices.
  5. Turn off your router and wait at least 5 minutes, then restart it.
  6. If the IP address cannot be obtained, please check the Internet connection settings again.

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