Updated 21 August 2017

WC-40382-7 PS4 Error Code

Credit card on file is invalid.


The credit or debit card information stored on your Sony Entertainment Network ("SEN") account is invalid, please follow the steps below:

  1. Make sure that your credit card details are entered correctly.
  2. Ensure that the address information on your SEN account is exactly the same as those on the statement provided by your card issuer. 
  3. If this does not solve your issue, please read our article on correcting billing errors.
  4. Try adding your card information via Account Management on web browser.
  5. If you have tried adding your details more than once in the last 24 hours, don't try adding it again and wait for 24 hours before trying again.