Updated 25 April 2017

CE-34305-5 PS4 Error Code

Failed to read information from HDD


Your console can’t read some data from the Hard Disk Drive ("HDD"). Please follow the steps below:

  1. Install the latest system software by going to [Settings] > [System Software Update] and following the on-screen instructions.
  2. If you have upgraded the HDD in the system, turn off the system and re-insert the original HDD and try again.  You'll find instructions on how to change the HDD here.
  3. If the error persists, please try restoring the console to factory settings. Information on how to do this can be found here.
  4. If the error persists your console may be faulty and in need of service, please contact PlayStation Support.