If you are having trouble starting your PS4 system, Safe Mode allows you to start the system with only the most basic functions. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.
|Some Safe Mode options could result in loss of data. We do not recommend using Safe Mode unless you are experiencing issues with your PS4 and one of our support articles has directed you to perform a step in Safe Mode.|
The following options are available in Safe Mode:
All data and settings will be lost by performing this step. Deletes all user data and restores the PS4 as if it just came out of the box. If you can, save your data before using this option. You can either save your data to USB or back them up to PlayStation Plus storage.
This option is the same as [Initialize PS4] in the [Settings] menu. System software (firmware) is not deleted.
Deletes all information on the HDD, including the System Software. If you can, save your data before using this option. You can either save your data to USB or back them up to PlayStation Plus storage.
Click here to download the reinstallation version of PS4 system software and learn how to reinstall system software via USB.
*This may limit video resolution to 1080p. This reduction in resolution happens because a 4K image can only be displayed when HDCP 2.2 is supported by all connected devices including the TV, HDMI cables, as well as any A/V amplifier or home theater system that are connected.