- If updating using a game disc, make sure the disc is clean and free of scratches. If the disc has deep or excessive scratches, it may need to be replaced.
- If updating using external media, download the system software update file again or try another external media device.
- If the problem persists, visit eu.playstation.com/contact to contact Customer Support.
For more tips and hints on using your PlayStation system, visit our technical support forums at community.eu.playstation.com.