If you missed your match for any of the following reasons, it means that your opponent automatically won:
If you disagree with the result that your opponent reported send them a message to see if you can politely work out the issue between you. If this doesn’t work select [Go to Support Page] on the Tournament detail page so ESL’s human moderators can investigate further and possibly change the result.
You might see this message if you did not provide your date of birth or if your ESL account country does not match your PSN account country. To solve this problem: