PlayStation™App support

PlayStation™App support

Find out how to set up and use PlayStation App to send messages, make purchases and start remote downloads to your console.

Download and install PlayStation App


Users must have iOS version 12.2 or above.


Users must have Android version 6.0 or above.

After you’ve installed and opened PlayStation App, sign in to your account. If you don’t have an account, visit the guide below.

PlayStation App features

  • Join the party from your phone with support for voice chat and messages. 
  • See what friends are playing and access your recently played games. 
  • Shop and start downloading games to PS5 consoles and PS4 consoles. 
  • Launch games, free up space and sign in on PS5 consoles. 
  • Catch up on PlayStation news via the Explore tab.

Sign in on PS5 consoles ​using PlayStation App

Quickly sign in to PS5 consoles by scanning a QR code on the app.

  1. On the PlayStation App go to Settings > Sign in on PS5.
  1. The PS5 sign-in screen will show a QR code. Scan the code using PlayStation App or select Enter Code Manually.

Link PS5 consoles and PS4 consoles to PlayStation App

Linking your primary PS4 console to PlayStation App will allow you to start game downloads to your console from your mobile device. 

Linking your PS5 console allows you to start game downloads to your console, manage PS5 console storage, and launch PS5 games and compatible PS4 games from your mobile device.

  • To link your PS5 console or your primary PS4 console, open PlayStation App, and then select Settings > Link Console to App.

Not seeing your console?

Make sure you’ve signed in on the console with the same account that you’re using on PlayStation App. To link your PS4 console, make sure it’s activated as your primary PS4 console.

Purchase and download games using PlayStation App

To start a remote download from PlayStation App, your linked PS5 console or PS4 console must have Stay Connected to the Internet switched on and be in rest mode.

  1. Open PlayStation App and select PS Store
  2. Search for a title and select Add to Cart
  3. Confirm your purchase and payment method. 
  4. From the PlayStation App home screen, select Game Library Purchased
  5. Tap the game and select Download. You will receive a notification when the download is complete.

Manage PS5 console storage from PlayStation App

You can check your PS5 console storage space and delete games from your PS5 console using PlayStation App. Moving and copying games isn’t supported on PlayStation App.

  1. On PlayStation App, tap Settings > Storage to reveal your available PS5 console storage and USB extended storage (if connected).

  2. Tap a game from the list, and then select Delete 1 Game > Delete to clear storage space.

Launch and join PS5 games from PlayStation App

Once a game has been downloaded to your linked PS5 console, you can start the game from your phone.

  1. From the PlayStation App home screen, select Game Library > Purchased

  2. Tap the game, and then select Play on Console. Your game will start, so all you have to do is pick up the controller and play.

When you receive a game invitation notification on PlayStation App, you can launch the game on your linked PS5 console. Simply tap the notification and select Join on Console

  • Your PS5 console must have Stay Connected to the Internet switched on and be in rest mode to launch or join games from PlayStation App.

Messaging and voice chat on PlayStation App

Tap the Parties icon at the top of the screen, and then tap the Create new party icon. Select a player or players to create a party. You can send text, stickers, voice recordings and images through PlayStation App.

To start a voice chat, select a party from the parties menu and tap the Voice Chat icon to start chatting with party members.

  • You can turn notifications on or off for each party by selecting the party name > … (More) > Turn Off Notifications. A mute icon is displayed on a party or group if notifications are turned off.

  • If you're the party owner, you can kick out a player from the party by selecting the player > Kick Out, and following the on-screen instructions.

Adjust PlayStation App settings and notifications

You can adjust your push notifications for gaming, social, media, and account from the PlayStation App settings menu. If you disable push notifications, you'll still be able to see your notifications in the notifications list from the PlayStation App Play screen.

Need help? 

Contact our support specialists