NP-103172-4

Network connection error.

  1. Restart your PlayStation®5 console.
  2. Perform an Internet connection test by selecting Settings > Network > Test Internet Connection.
  3. Turn off your router, wait at least 5 minutes, then restart it.
  4. If you are using a wireless connection, try bringing your PS5™ console closer to your router and removing anything interrupting the connection between the devices. 

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