- Please check if you can sign in by going to the home screen and selecting Settings > Users and Accounts > Account > Sign In.
- Restart your PlayStation®5 console, and connect to the Internet using a wired connection if possible.
- If you are using a wireless connection, try bringing your PS5® console closer to your router and removing anything interrupting the connection between the devices.
- Turn off your router, and wait at least 5 minutes, then restart it.
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