An internal error has occurred.

  1. Restart the application.
  2. Restart your PlayStation®4 console.
  3. Backup your saved data and initialize your PS4 console.

If this error occurs while using an external hard disk drive (HDD), there may be a problem with the connected HDD:

  1. Reconnect the HDD and perform Restore File System.
  2. Format the HDD again.
  3. If the issue persists, please try with another HDD.

Need help? 

Contact our support specialists