Frequently Asked Questions

Need more information? We can help. Browse some of the popular topics below.

What devices are supported on PlayStation™Vue?

You can enjoy PlayStation™Vue on a variety of devices, including:

  • PlayStation®4 consoles
  • PlayStation®3 consoles
  • Roku® Players and TVs (firmware 7.7 and up) — read more about PlayStation™Vue software versions on supported Roku Players and TVs
  • Amazon Fire TV (all gens)
  • Apple TV® (4th gen running tvOS 11.0 and up)
  • Android TV (all gens)
  • On the web at psvue.com/watch (most recent versions of Chrome, Firefox, Safari and Microsoft Edge, as well as previous “evergreen” versions.)
  • Mobile and tablet devices
    • iOS devices: iOS 9 or higher
    • Android: Android phones and tablets running Android OS version 5.0 or higher
    • Amazon: Fire HD6 tablets and above
  • Google Chromecast (1st gen and up)

 

Mobile and Web

  • PlayStation™Vue on mobile devices and on the web at psvue.com/watch follows mobile streaming rights, with different programming availability rules than on TV-connect devices.
  • The same blackout rules apply on a supported mobile phone, tablet, and computer browser as they do on PlayStation™Vue on a TV-connected device.
  • Some channels are restricted outside of your home network. Read more about mobile and web use outside the home.

Apple TV® and Roku® Players and TVs: If you have an Apple TV® or Roku® Player or TV, you will need to activate the device. Learn more about device activation for Apple TV® and Roku® Players and TVs.

Subscription management: You can manage your PlayStation™Vue subscription on the web at psvue.com/subscribe, through the PS Vue app on a PlayStation® console, or through Android mobile devices. You cannot currently manage your subscription through Roku® Players & TVs, Apple TV, or Android TV. However, if you subscribed to PS Vue through Amazon Pay on an Amazon Fire TV device, you can only modify your subscription through Amazon Pay on your Amazon Fire TV device. You will still be able to cancel your subscription by visiting psvue.com/subscribe, through the PS Vue app on a PlayStation® console, or through Android mobile devices. For more information regarding Amazon Pay, please visit https://pay.amazon.com/us/help/201754640.

Read more about how to subscribe to PlayStation™Vue or manage your subscription.

Simultaneous streaming: You can use PlayStation™ on up to five devices at the same time (simultaneous streaming restrictions apply). Read more about simultaneous streaming.

Need help setting up your device on PlayStation™Vue? Visit device activation.

How do I set up my device to use PlayStation™Vue?

To set up your device on PlayStation™Vue, first you’ll need an active subscription to PlayStation™Vue. As part of purchasing a subscription to PlayStation™Vue, you will need to create a PlayStation™Network account (if you don’t already have one).

Once you have a subscription to PS Vue, you’ll need the PS Vue app on your device, and then you’ll need to sign in with your PlayStation Network account and – if you haven’t already done so - create your first profile (note – Apple TV® and Roku® Players TVs require activation by a code). For a step by step guide by device, visit device activation and choose your device.

I have an Apple TV™ or Roku® Player or TV; the screen says I need to activate the device. What does that mean?

If you are using PlayStation™Vue for the first time on Apple TV® or a Roku® Player or TV, you will need to activate the device with your PlayStation™Vue subscription.

Activating the device just means taking a code you see on the PlayStation™Vue screen on an Apple TV® or a Roku® Player or TV and entering it at psvue.com/activate. To access psvue.com/activate, sign in with your PSN account. You’ll need to already have a subscription on PlayStation™Vue.

Need to get a PSN account? Create an account on PlayStation™Network.
Don’t have PlayStation™Vue subscription yet? See channels and plans, then try it for free.*

Get more help with device activation.

* One free trial per customer is available for the Elite plan, Core plan, or Access plan, and for each qualifying add-on and Standalone channels. The Ultra plan and some Standalone channels do not have free trials. A credit card is required to begin a free trial, although you will not be charged during the trial period. If you do not cancel your subscription before the end of a free trial, a paid subscription will begin automatically, and you will be charged a subscription fee (and any applicable tax) each month until you cancel. To cancel a subscription on PS4™ and PS3™ consoles or on Amazon Fire TV devices, go to [Settings] in the PS Vue app, select ‘Subscription’, and click ‘Unsubscribe’; on Android mobile devices or on the web, login at psvue.com/subscription and select 'Manage Subscription' (this may be inside a Settings menu), and scroll down to/click 'Cancel Subscription' (this may be under a 'Subscription Summary' header); or call 877-883-7669. If you cancel a multi-channel plan subscription, your add-on channel product subscription(s), if any, will also be canceled. There are no penalties for cancellation and you may cancel at any time, though refunds will not be given. Subscription charges will be deducted from your PlayStation wallet (or your default payment method, if your wallet has insufficient funds), or via an alternative payment method (e.g., Amazon Pay) if you sign up to pay via such method.

How do I get the latest version of PlayStation™Vue on my Roku® player or TV?

To check for the latest version of PlayStation™Vue on your Roku® Player or Roku® TV, highlight the app icon on your Roku® Player or Roku® TV and press the * button.

If you have Roku firmware version 8.0 on a supported Roku device* (see below) and want to check for any available PlayStation™Vue updates, perform the following steps:

  1. Press the Home button on your Roku remote
  2. Scroll up or down and select Settings
  3. Select "System"
  4. Select "System update"
  5. Select "Check Now" to manually check for updates

PlayStation™Vue is compatible on Roku® Players and TVs with firmware 7.7 and up in two different software versions: PlayStation™Vue 1.8 and PlayStation™Vue 3.0. The version of PlayStation™Vue available to you depends on your Roku® Player or TV model and the Roku firmware version on that device.

*PlayStation™Vue version 3.0 or Roku Players and TVs is currently available for the following device models running Roku firmware 8.0 and up:

  • Roku 4
  • Roku 3
  • Roku 2
  • Roku Express/+
  • Roku TV (non-4K, 4K, and 4K HDR)
  • Roku Premiere /+
  • Roku Ultra
  • Roku Streaming Stick /+ (latest gen)


Firmware versions under 8.0 on the above devices and all other Roku® Players and TVs will run PlayStation™Vue version 1.8.

How many devices can I stream PlayStation™Vue on at once?

A single PlayStation™Vue account can simultaneously stream PlayStation™Vue on up to five devices at a given time. The number of streams supported on specific devices will vary based on the following rules:

  • When you first subscribe, you’ll have access to three simultaneous streams, both in-home and out-of-home. After you set your home device, you’ll receive two additional streams to use in-home, for a total of up to five simultaneous streams in-home, within the guidelines below. Note:  you can only have one home device set at a time. You can set or change your home device up to three times.
  • Whether or not you set your home device, you can stream on three devices out-of-home.
  • Two PS4™ consoles can be used at the same time in the same location, via Guest Login. To use Guest Login:
    • Log in to a different PSN account on the second PS4™ system
    • Open the PS Vue app on the second PS4™ system
    • Click the button "Log in as Guest" and follow the instructions.
    • These instructions explain how to log in as a guest using a web browser, as well as how to log in as a guest using the PlayStation app on your mobile device, making the process even quicker.

  • Mobile devices, such as supported iOS devices, Android devices, and a web browser on a computer can be used for up to three simultaneous mobile streams. Note: 
  • Other supported devices like Amazon Fire TV, Roku® Players or TVs, Apple TV®, Android TV, and a PlayStation®3 console can also be used for simultaneous streams, within the limit of five streams total.
  • One PlayStation®3 console can be used at a time.
  • If you reach a streaming limit, sign out of PlayStation™Vue on one of your devices, wait five minutes, and then sign in on the new device.


Need help setting up your device on PlayStation™Vue? Visit device activation.

How do I use my remote with PlayStation™Vue?

The remote for your TV device controls a variety of functions in PlayStation™Vue. Click below for a photo showing how the remote buttons map to PlayStation™Vue functions:

Why am I seeing channels as mobile-restricted on my mobile device?

Some channels or programs are not available through PlayStation™Vue on mobile devices or the computer web player due to streaming rights and your location. These channels will be marked as such with a “Mobile Restricted” badge.

Note: The same blackout rules apply on a supported mobile phone, tablet, and computer browser as they do on PlayStation™Vue on a TV-connected device.

I’m having trouble casting PlayStation™Vue. What should I do?

If you’re running into issues casting PlayStation™Vue to your television, please ensure the following:

  • Both your mobile device and Chromecast-capable device are currently connected to the same wireless network
  • You’ve connected your mobile device to your casting device by selecting the “Cast” icon in the top right of PlayStation™Vue
  • If you continue having trouble, please quit and restart PlayStation™Vue and reset your Chromecast device.

I’m using a Roku® Player or TV and I can’t access Cartoon Network live. What should I do?

We can help! First, determine the PlayStation™Vue software version your Roku Player or TV is running. To check the version of PlayStation™Vue on your Roku® Player or TV, highlight the app icon on your Roku® Player or TV and press the * button. Then, follow the instruction below for your software version:

  • Roku Players or TVs running PlayStation™Vue software version 3.0:  Adult Swim programming can be found Live in the Cartoon Network channel on the guide.
  • Roku Players or TVs running PlayStation™Vue software version 1.8:  Go to the Cartoon Network tile and press the * button on the Roku remote, then select the option to “Play Live”.

Can I watch PlayStation™Vue while using a VPN?

Unfortunately not. Most VPNs block location-based services, which interferes with our ability to provide live programming and services specific to your package. If you have a VPN, you may still access your PlayStation™Vue plan by turning off your VPN. If you are having any other location based issues or errors, please refer to https://www.playstation.com/en-us/network/vue/faq/subscription/#home-location-errors-and-moving.